OUR MANTRA ON COMMUNICATIONS

Memorandum

TO   :  All

From:   JUS

            Senior Managing Director

SUBJECT  REMINDER ON OUR MANTRA FOR COMMUNICATIONS

Background:

     1.  We are a community

     2.  Corporation is an association of friends

     3.  Cellphones are keys window to the world to the market via sms, calls, dm

         etc.

    4.  We are interdependent and we need and supply things to the world

         We need to be interconnected

    5.  We need to respect the stakeholders, part of our principles

   This post notes the following violations

    1.  Not answering kasi di charged ang phone;

    2. Not answering especially from JUS

    3.  Promising to call back not so;

    4  No id for the caller, sender

    5.  No text reports, not reading gmails

Rules natin for communications: (AS PER OUR HANDBOOK)   CP use;    

SOME COMMUNICATION MUSTS / PRACTICES:  (Often neglected disobeyed)

A.  Cellphones

a.  Keep it charged always – especially company cellphones;

b.  Visit a signal full place once a day to communicate with HO / SBU;
c.  Delete unnecessary messages to allow new message to come in / be registered.

d.  Limit text/call to official business.

e.  Have someone in-charge of the cellphone.

f.  Respond to all OB (official business) text messages PROMPTLY!

     1.  If you have travel itinerary, inform HO / SBU wherever you are –text your location.  It is a  must in the travel permit, and it is good for security reason.

     2.  If you reach the destination, inform HO / SBU. If you are in your way back inform HO / SBU. Inform your boss the following:

         a.  Results                    

         b.  What transpired

   c.  File the necessary report / minutes as soon as you arrive at the HO / your office.
3.  Texting

   a.  Use correct English and correct spelling
   b.  Be clear on what you what you want to communicate to be done
   c.  Clarify to whom the message is intended to.

   d.  Texting can be a powerful tool for marketing ie text blast;
   e.  Use this well for birthday greetings and anniversaries
   f.  Quotes are good way of showing that you care and connected with 
       customers
g.  UNDERSTAND before replying. Try to answer all the concern in the text

                  h.  Identify yourself either as sender or receiver.

                  i .  Index the text message you are replying to to avoid                                      misunderstanding

                 i.  Be specific to what to do with message 5W1H when action                          is requested. A simple received by is a no no for                                             instructions/problems.   (copy or noted -  reserved

                      for the Boss)

We cant order on the contrary.

FOR COMPLIANCE