SBU Admin Plan for CSSS 1 Edited 2025 *

.  Job title   Customer Service Satisfaction Specialist  1

                   SBU job

          (other titles:   Funeral Director)

    2.  Reports to SBU in charge, or SBU Chief Marketing Officer

    3.  Relationship to the customer/external 

          Acquires customer when there is a need for interment services;  the personnel attends to the

          loved ones of the deceased, accepts payments, inform the customer of the date of schedules and              what he/she needs to deliver for the interment to be facilitated.  An excellent service leads

          to repeat sales, a bad one does not

    4.  Overall description

         As funeral director, attends to the needs of the customer to give an unequalled customer                           experience in honoring the love ones memories

    4  Qualifications:

       1. College graduate

        2.  Has empathy, cares for others, high EQ

       3.  Has leadership quality, being a man for others.

            passionate  (may malasakit)

       4.  IQ analytical, practices critical thinking, deeply understands the mp business   

      

       5.  Listens, is obedient and trainable

      6.  Is honest and high level of integrity  (will not be like a DPWH contractor)

Job Responsibility.  

Purpose defines processes - we need higher purposes

 Defining your purpose change the way you live your life (processes)

1.  A Chinese businessman whom I looked up to as a mentor said that your really cant rise above your present status if your main purpose is just to make money.    You must have a greater purpose

2.  Its often heard that your purpose in life is:

     1.   Discover your gifts (your talent skills, much different from others that you find it easy to do even

           without thinkng

     2.  And use it for the service of others.

     The above is outlined in Genesis  1:28   Gain dominion over the earth and take charge of all Gods creation.   

     hence      service of others < ----< profits <<---business  << self improvement << entrepreneurship

    3.  The President of a GSB which this post used to serve said it is a good thinking and good motivator

          if we think of what is going to happen when we die.  What do went to be written as epitaph in our

          tombstone?   How do you like to be remembered?

         Would you live your life differently if you are keenly aware that you will die soon?   And your time is short

 WHATT YOU DO WHILE LIVING TO LEAVE A LEGACY.

    4.  What are the things you must do if you were to die tomorrow