. Job title Customer Service Satisfaction Specialist 1
SBU job
(other titles: Funeral Director)
2. Reports to SBU in charge, or SBU Chief Marketing Officer
3. Relationship to the customer/external
Acquires customer when there is a need for interment services; the personnel attends to the
loved ones of the deceased, accepts payments, inform the customer of the date of schedules and what he/she needs to deliver for the interment to be facilitated. An excellent service leads
to repeat sales, a bad one does not
4. Overall description
As funeral director, attends to the needs of the customer to give an unequalled customer experience in honoring the love ones memories
4 Qualifications:
1. College graduate
2. Has empathy, cares for others, high EQ
3. Has leadership quality, being a man for others.
passionate (may malasakit)
4. IQ analytical, practices critical thinking, deeply understands the mp business
5. Listens, is obedient and trainable
6. Is honest and high level of integrity (will not be like a DPWH contractor)
Job Responsibility.
