Thursday, June 25, 2026

Systems principle again - event outcome is not result of linear sequence of events; are interrelated; everything is a system



---------- Forwarded message ---------
From: Jorge Saguinsin <jorge@holygardens.ph>
Date: Wed, Jun 24, 2026 at 9:41 AM
Subject: Systems principle again
To: Holy Gardens La Union <launion@holygardens.ph>, Madel Holy Gardens <mrss@holygardens.ph>, <jorge549.adminplans@blogger.com>, <jorge549.holygardenshandbook@blogger.com>, Holy Angels Morong <admin@holyangels.ph>, Luis Sanchez <llsanchezjr@gmail.com>







To:    All Sbus

Thru:   Mam Madel and Tina

SUBJECT;  SYSTEMS PRINCIPLES TYPES OF SYSTEM  AND HOW TO APPLY THIS IN OUR JOBS

    Objectives

   1.  To mold our minds into thinking into terms of system rather than linearly
   2.  To think in terms of team, and pattern to speed up action collectively
        in times of crisis



   Background

    1.  Many people say there is no system but we took time and effort to
         document everything in a blog, or have MCs printed.   THEY ARE
          REFERRING NOR ARE READING THIS AND DO THEIR OWN
         CONTRIBUTING TO THE  FOURTH TIME;  chaotic system

  2.  We operate on a matrix system and we have problems in terms of
      authority and scope (juristidction)  we operate on a matrix system

     May head and sbu, naintersect ang functional reporting ie to function
     and reporting:

         HR, Accounting and Marketing (multinational companies operate on
        triple matrix includes geographical grouping resulting in duplication)

   3.  Two authors guros talk about system

       Peter Senge  5th discipline.  One of the disciplines is system
              Everthing is a system.   Things in the universe is not affected 
             by one factor alone (vs Cause and Effect)    Every event result
             works more like parts of a clock   One breakdown spirals through
             the system causing the entire system to fail

             All system at one time or another will experience breakdown as time
            passes. 

      Hibino Breakthrough thinking -   One of the elements is system:

           Input, throughput (process)  output, purpose, human aid,
           catalyst, supervision


WTDN 



Wednesday, June 24, 2026

Guidelines for newbies who have not been oriented

Providing outstanding amazing values through process clarity and improvement 



To:          All SBUS

Thru:       MRSS/Tina

Date:      June 7, 2026

cc:          Mam Elvie, admin plan, handbook

SUBJECT: GUIDELINE BRIEF FOR ALL ESPECIALLY THOSE WHO HURRIEDLY JOIN WORKFORCE WITHOUT ORIETATION






Goals    1.   Lessen problems and legal expenses when things go wrong
             2.   To give confidence to staff who are doing unfamiliar job compared to their background and educational background
             3.   No more excuses, alibis and finger pointing

Background

            1.  A demand letter has been sent by son of a deceased but who was not a party to the IA nor a lot owner and not only that they have not paid, our staff was abused verbally and could have been avoided if the staff were properly advised, and oriented;
           2.  The staff lacked FAR when their office was visited;   we need FAR -  focus, attention and reverence whenever they are talked to.
           3.  Difficulty with the payables for the tablet;   unsupervised staff
           4.  The guidance and consultation advices have been viewed as dilatory and obstructive but we see results problems that could have been avoided

What:  This paper will cover discussion of problems, keypoints and suggested behavior and  solutions

COVERAGE:

        1.   General management

            1.  Matrix management
            2.  Tools
            3.  Reporting  (Financial and action reports)
            4.  Meeting
            5.  Audit
            6.  Govt compliance
            7.  Communication/blogs

      2.  New projects innovation
         1. Metrics -  ROI, cash flow matching
         2. Fit:    location, soil, terrain, closeness to market
         3.  Absence of permanent difficulty

     3.  HR

       1.  Input -  Applicants;  qualifiications;  who not to hire  (only for top management)
       2.  Throughputs:   Process  (In addition we need passion and caring from the trainor  Newbies
                                     as trainor results in chaos)

              1.  exams - problem solving, attitude
               2. interview 
               3.  BI
               4.  on boarding; documentation jd (admin plans)
               5. Orientation graduation/pledge
               6.  OJT evaluation
               7  Salaries/benefits, compliance with governmentals
               8.  Rewards and punishment

                      Incentive mechanics
                     CCD personnel policies  

               9  Cases:

                    Dishonesty in attendance reporting;   false reports
                    Non accomplishment of tasks and KPI

How to sell more by Jordan Belfort (Wall St Wolf acted by Leonardo de Carpio) Do you want to be wan?

Providing outstanding amazing values through process clarity and improvement
To:     All Sellers
         CA, CSS, CMO, Agents










Thru:   MRSS, CCS

Date:     June 18, 2026

SUBJECT;    Powerful advice on how to sell better by  Jordan Belfort (the wolf of wall st) acted out by  Leonardo de Carpio
_______________________________________________________

Objectives;      1.  To meet sales targets,  cf, and profit (not loss)
                        2.  To earn incentives


Reality      1.  We sold only 50 + all sbu since Jan and we have   so much
                      inventory

                2.  We could not get out marketing plans

               3.  Sellers were quarelling, were not accepting responsibility  and not
                  following training

              4.  Some difficulties on character and honesty with some and good habits


WHAT:    FIRST CLASS ADVICE FROM WORLDS BEST;   JORDAN BELFORT THE WOLF OF WALL ST AND  REPRESENTED BY LEONARDO DE CARPIO

Are we interested in the objectives, or believe in No. 2 objectives




1.  Practice how to win friends and INFLUENCE PEOPLE  (Dale Carnegie was 
     right.)   I took this seminar 3 decades ago.    It cost only P700 then.

    Review

   1.   Remember and call people by their first name    NAME
   2.  Be genuinely interested in other people     %
        talk to him in terms of his/her interest
   3.  Listen  (picture of ear
   4.  Give honest and sincere  appreciation
   5.  Dont complain, criticize, condemn and chismis


2.  What are trying to achieve?   Sales is transferring something to the prospect
     to the prospect.   From uncertainity 0, to  CERTAINITY 10

      terms of:
      1.  Value
      2.  Benefits
      3.  Solution to his problem
      4.  Feature

3   Lower the waterline  (so that the prospect raises his level of certainity
     No is not a no but a process of raising his certainity     Or the prospect
    saying thinking about it, asking lawyer

     Thus all sales are linear.  The same whatever the product and irrespective
     whether prospect is rich or poor

4.  Thus control the sale right at the beginning  If the prospect controls it, certainity is lost.  And like a boxer, you are KO

   The first 4  second is the most  important Control this:

   1.   Show that you are the sharpest guy in the room (without being
         antagonist)
   2   You are energetic to sell
   3.   You are expert in what you are doing (Have you done your product 
        knowledge, improved your communication, habits)
        This coincides with Machiavelli -   be confident and authority, because 
        you are in expert.  You are an authority

       You are helping them get what they want.   


5.  Match and mirror

     Establish rapport.   Get their trust.  Establish commonality:   place of birth
     education, interest hobby.

    Get off fear, be certain  


6.  Manage your emotion/state

    1  Certainity
    2. Clarity
    3.  Courage 


Questions:

    1  What best struck you?
    2  Whats new
    3. Whats certainity have you developed.   

Acknowledge this post.   And write a summary and answer the question




     Thus the first 4 second is most impactful  and you must control this.



 The contents are property of the author and shall not be used without written consent

Building rapport - pre sales proper activities

Providing outstanding amazing values through process clarity and improvement 



3CS IN BUILDING RAPPORT







 

Objectives:

     1.  To increase sales
     2.  Build up professionalism in our own sales force 

    1.  You cant sell unless there is connection between you and prospect
    2.  Dale Carnegie was right.  Three of his teaching in how to win friends
         and influence people are here:

          1.  Give honest and sincere appreciation
          2.  Be genuinely interested in people
          3.  Listen



Upping sales using Biblical principles; (ten commandments discussion)

Providing outstanding amazing values through process clarity and improvement 







UPPING SALES OUTPUT EXCELLENT SALESMAN BY MICHAEL PINK.... Contd:


        Chapters 2, 3 4 and 5

        Chapter 2.   Planning

        Chapter 3.  Building rapport, respect and trust

        Chapter 2

             1.  Before you can sell effectively, you must PLAN.   Planning isi imagining how things will play out under your control and direction
                  It is drawing a road map of what you will pass in your "planned journey"
                  It is anticipating things that will go right and wrong and being PREPARED.
                  It is preparing.

                 It is like preparing for a wedding.  All details 5w and 1h are thought true, listed  and acted upon

          2.  What do you plan for in selling:

               1.  Who is your primary target market?   Who is the prospect?  What is the profile.  Knowing this will save you time and effort
                    You call only on prospect who is most likely to buy.   You dont call on juveniles who like your FB post or scammers

              2.  Where do they live?  How do you access them?  You explore your channel

             3. Planning begins with the end in mind:

                 What is your target sales?   For the day, week, month, qtr, semester and year?

                 From there work back

            4.  What are the 4 ps to plan for:  COMPARED VS COMPETITOR

                 1.  Product -  location of the plot, lot number, block number  (HOW DOES THE COMPETITOR SITE COMPARE WITH OURS)   Are their features
                                       better than us

                 2.  Price:

                         Spot cash
                         Other discount available
                         DP, Monthly amortization   term:   1 2 or 3 years

                       HOW DOES OUR PRICING:   DP MA COMPARE WITH  THE COMPETITORS .  Are we better or worse/

               3   Promotions

                      What aid do you need to create awareness:    Google:    Google ads, blogger posts:    best pictures, videos

                                                                                                FB and Instagrams, DM

                                                          outdoors                       Tarps, 

                                                          activities                        Dalaw paburol, promo during dalaw paburol, leaflettign during interments

                                                                                                Exciting and one of a kind, complete interment

                                                                                               birthdate and death date anniversary activities

                                                          events                          mothers day, fathers day, fiesta, Rizal day, National Heroes day, Christmas, Undas

                                                         special deals                are there flash sale, combi, package, other frees that you plan regularly

               Your sales talk:   you have to prepare a script, memorize it if possible so that you can effectively and effeciently sales  If your are certain you will sell
               You must appear as an expert and be certain of what you are selling

                          1.  Your benefits   what are the benefits to be derived from your product,   What are your advantages?

                          2  Product features and types:

                              Lawn -     what are available, measurements, how many bodies, exhumantion,  price:   dp, ma, comparison with competition

                             SSN                                                   "

                             GE 

                        3.  Process:   on this sales, how do you close this;  docs to be signed:   reservation, ppa

                        4.  Generic advantages and reasons why you buy a memorial park NOW:

                                   1.   Someone who lives dies, its an eventuality, it a certainity;
                                   2.    Prices get higher
                                   3.    Supply is limited so buy now
                                   4.  Not many are building memorial park
                                    5.  We need a nice place to honor and show our love for dearly beloved

                        5  Why Holy Gardens?

                           1.  Dozen location nationwide
                           2.  40+ years in the business
                           3.  Constant innovator
                           4.  Amazing interment

                   4.  Placement

                           1.  SEAD

                           2.  Recruitment

                          3.  On line selling

                          4.  Guidelines


  CHAPTER 3   RAPPORT

         To start the sales process, you must connect with the prospect.    You have to talk and hook prospect:   face to face in calls, leafletting, at interments and
          paburol  If you dont connect, you have no prospect you cant sell.   Start of rapport:   dm, instagram, tiktok, text.  You must answer the phone text or call
          ASAP NOT LATER THAN THIRD RING

         RULES:

       1.  3CS (MENTIONED ELSEWHERE)     1.  Commonality   2.  Compliment    3   and being curious (interested in the prospect)

      2.   Being equal, the prospect will buy from you if they can connect, or they like you

      3.  They  mu st like:  

          YOU
          THE PRODUCT
          THE COMPANY


         (What are the things that could like about the 3 abovementioned?)

     4.  Some suggestions:

         1. Kill them with love; and kindness
         2. Be positive even if they no or disagree;  find areas of agreement, like agreement to disagree
         3.  Be loyal and emphasize long term;
         4.  Exude confidence and enthusiasm
         5.  Be humble;  ask questions; listen
         6.  Win/win for everyone 

         RESPECT

         1.  You earn respect you cant demand this;  respect begets respect
         2   Be knowledgeable, be an expert;
         3.  Be honest;  dont trick or pull a fast one on the prospect
         4.  MInd the small things, God is in the details
         5.  Underpromise, over deliver


       TRUST - when its broken, its broke be careful it is not broken

       1.  Trust begets trust;   you trust more rather than they trust you more 
       2.  You must be trustworthy first before you can be trusted;       
       3.  Low level questions precede high trust questions
       4.  Countability and responsibility  - KEEPING YOUR WORD.  Learn how to take the rap.  Be careful of how you talk and act
       5.  Underpormise, overdeliver.  
       6 Less talk, more action           
       7.  Honor what ever word is on the ad;  or whatever your staff, albeit wrong   has said  Shoulder the loss;   Ang nasabiy nasabi na
       8.  Show wisdom. This can be gained through study and reflection.  
       9.  Mind the customers position and shoes;  side with them without being traitor to the company  (recognize though that there are limits 
            that you can do for the prospects:   like selling for them, sexual favors etc.  

       N.B.

      1.  Please acknowledge.
      2.  Print a hard copy and ask sellers to sign 
      3   Write an undertaking that they will read reflect and apply this in their sales routine   



      

On Wed, Jun 17, 2026 at 11:21 AM Jorge Saguinsin <jorge@holygardens.ph> wrote:
To:      All

THRU MADEL AND TINA

SUBJECT;   FURTHER DISCUSSION ON HOW TO SELL MORE FROM BOOK " SECRETS OF AN EXCELLENT SALESMAN - Biblical Principles for Succeeding Sales

Date:  June 17, 2026

CC:    Sales training, admin plan, handbook blogs

Objectives:   1.  To increase sales which numbered only 59 from Jan to May 2026
                     2.   To motivate sellers:   CA, CSS1 and CSS to 2 increase skills for selling

Background:     1.   Failure to submit marketing plan asap, failure to act on this on a colegial basis
                         2.   -- attitude and even dishonest attitude in some sbus
                         3.   We built Holy Gardens group on CS and highly professional dedicated and disciplined knowledgeable staff;   (is it still true as of now)
                         4.  We have many problems because of:

                                1.  Dishonest sellers and employees
                                2.  Lack of skills
                                3. Lack of passion and depth of being a seller/employee of Holy Gardens
                                4. No character and integrity
                   

What:     REWRITING PREVIOUS KNOWLEDGE ON MARKETING AND SALE AND ADDING MORE

Background:

There is unending battle on how salesman should behave:   fox or sheep.  Most often the sales people are viewed as fox:   wily, out ot get your guts are dishonest and 
unreliable.   Or sheep:   honorable trustworthy, on high moral grounds.    We see some  thieves and are to be jailed soon.

1.  All selling techniques are based on historical figures and/or role models, and paradigm

    Ruthless and war and conflict crucibles

    1.  Attila  the Hun -  a technique based on ruthlessness, but truth, fairness and justice.   Being compassionate is not one of them.   Based on speed 
                                    and discipline

   2.  .  Sun Tzu - war strategies practiced in periods before the time of Jesus that have been applied in Middle Ages war and in modern warfare, and applied to selling and business
        The methods employed deep understanding of self, of deceiption, and cunning to win wars:   and if applied in business and marketing.  The book and principles train you
        to be a better thinker, negotiator

  3.  Machiavelli - author of the prince dealt about power, authority and politics.   The Principles emphasized:   AUTHORITY,  CONFIDENCE, and POWER TO GET SALES

      Spiritual

   4.    Worlds Greatest Salesman by Og Mandino -   a sales technique based on 10 scrolls, purportedly written by Hafid a camel boy who unable to sell a blanket, eventually
         gave the unsold  for free to the baby in a manger in Bethlehem.    The 10 scrolls are injunction to self improvement and development to develop superior selling skills


   5 and now:    SECRETS OF AN EXCELLENT SALESMAN  - Biblical Principles for Succeeding in Sales.    Hinges much on applicablity of the 10 commandments to sell, teachings
                      and quotation in the Bible

                1.  The word money is mentioned 300x in the Scriptures

                2.  In the GSB where this post taught, there was a prescribed report and discussion on Business and the bible   At the end of the day, your personal principles (as 
                     learned from your biblical and religious instructions) will determine whether you will be just fair and honest in your business dealings or at least conform to
                    laws (this we know is not happening to our political structures and governance,

                3.  Judeo Christian control the bulk of world's wealth, not Muslims or Buddhist or Atheist  Most are Jews and their wealth is based on teaching of Talmud

               4.  The majority of treastise on leadership management and being wealthy have been written by Pastors and other  religious  leaders

             SUGGESTED ACTION PLANS

                      1.  Read the Bible once a day

                      2.  Pray and be grateful

                     3.  Read treastise watch videos on Talmud and other religious tracts on business and Bible

                         Biblical Business Wisdom   Seek ye first the Kingdom of God and everything will come unto you

                        Scriptures about business success

                        7 Jewish Principles from Talmud


           The book:   OUTLINE

                 Selling based on 10 commandments

                 1.  Self improvement
                 2.  Cornerstone of selling success
                 3   Building rapport
                 4.  Building trust
                 5.  Mission 
                 6.  Handling objections
                 7. Closing
                 8   Negotiations 
                 9.  Paying attention to thoughts, words, action

Sales founded on understanding of 10 commandments

                                                                                                  I
                 I AM THE LORD THY GOD. you shall have no other gods before me.

How to increase sales by using Biblical Principles by Michael Q Pink Chapter 6, 7, 8

Providing outstanding amazing values through process clarity and improvement 








 
Chapters 6, 7, 8

    6.  Main value propositions and making a lasting first impression on you sales call

    7.  Asking questions and  discovering  prospects pain 

    8   Handling objections and closing the sale, negotiations

   DISCUSSIONS


   6.  Main value propositions and making a lasting first impression on you sales call

       1. Your MVP is the value you sell and provide to the customers.  It gives him/her  GAIN AND REDUCES AND OR REMOVE THE PAIN

       2  What is the  gain for a MP business  by the prospect-  setting loving and honoring memories at higher level  how:

                                1.  Paved roads, landscaping and lights, security
                                2.  Ceremonies during interment with music, flowers memory board, dalaw paburol
                                     markers
                               3.   Tributes and obits  
                               4.  Value for money in interments -  not basic - with merienda  (sana ginawa ninth and 40th day food giving )

                                                   
                               lessening pain              -   lessening grief, lessening insecurity by not having a plot during unexpected moments

                               1.  Insurance on balance if insureable, beyond contestability period, no pre existing conditio
                               2.  Great financing deals:    low dp, low monthly installments
                               3.  All legal and legit

    Making a lasting first impressions and control the sale: conversation

                            1.  You are supposed to control the sales transaction;  you are in control, you are the authority
                            2  You gain it in the first 4 seconds of meeting the prospect.  How?

                                                  1.  Dress well
                                                  2.  Know to speak well
                                                  3.  Be an expert:   100% product knowledge, memorize;   know the answer, be ready with brochures or
                                                      docs,  load in theh tablet or lap tap
                                                 4.  Arrive before time
                                                 5. Be the sharpest guy in the room

                            3.  Control the first 4 minutes of the presentation.   Impress gain trust on you, your product and the company

                           4.  Gain the attention of the prospect: with remarkable hooks:

                               1.  If you buy now at P85K, PRE NEED, YOU SAVE 36,000.   Our at need P121,000.
                               2.  We have a 3 monhs to pay dp;   pay P4k now to reserve, and 4K++ for the next 3 months.
                              3.  If you buy 4 lots, the 4th lot will be discounted at:
                              4.  If you buy GE now, we put in free the 12th lot (or free interment

  

    7.  Asking questions and  discovering  prospects pain 

                 Leading questions to lead to closing:   (Leading questions are prohibited in the court of law although yes or no  lang allowed)

                 Like leading a horse to a well so it can drink water (the close)

                 The questions should be simple, aimed, leading and timely

                       1.  Kailan po ba ninyo naisip bumili?   
                       2. Meron na ba kayong nakausap?
                       3.  Ano  ang balak ninyo:   gagamitin resale for profit?   Investent
                       4.  Para po ba sa family or angkan
                So that you can propose a solution/course of action.  It will be different if there for a family of four only or if it is a clan almost size of barangay
                      5.  Future needs po ba or soon

                      Discovering pain:

                      1.  Bakit po idinelay ang decision?
                       2.  Preferred payment mode po:   Credit card, cash, or installment
                      3.  Ano nakikita po ninyong balakid sa tranaction na ito

    8   Handling objections and closing the sale, negotiations


        Handling objections:

       1  Restate the objection

          "Matagal ang pagbibigay ng titulo?   Yon po ba

      2  Empathize    

          Tama po nariinig ninyo   Naddress na namin may forms na po kami at inaasikaso na ito.

      3.  Deny or offer solution

       Causes of objections:

            1  Lack of certainty   little information about price, product features, warranties etc.  Restate, explainn some more

            2.  Over the budget  - offer financing options or move on.

           3.  Lack of authority  - determine who can decide

           4.  Lack of features:   baka 2x interment hanap, single interment lang

          5.  Lack of need;

           6.  You

                    1. Lack of :

                           1.  Trust
                           2.  Rapport
                           3.  Respect  (the prospect got control of the narrative presentation


      CLOSING THE SALE  it should be result of intense questioning much similar to an MD diagnosing the patient.  Logically and sequentially
                  the next step is closing the sale, like writing the RX (the prescrition.   )

      1.   Restate the need;

      2.  After asking the question retate the solution that was brought up in the question period

                1.  Need analysis, evaluation
                2.  Conclusion
                3.  The docs, what plots etc, dp, when magbabayaran 
                4.  Nakita na ba lote
                5.  Signing docs/or for the payment
                6.  Delivery of docs, setting up the accounts


    NEGOTIATIONS 
          This applies to deals, and not often in selling because there i much process ingrained in selling process  However there are some tips

               Basic principles:

               1.  Everything is negotiable;
               2.  Win win
               3.  Good better best
               4.  Agree to agree, disagree to agree
               5.  Undertand the goal of the other party
               6.  Its like a game of chess;   for every piece there is an exchange;  give up a piece but demand something in return;
                    Nothing is free lahat may kapalit
               7.  Place more emphasis on the character of the other party rather than the numbers
               8.  Avoid military men or govt  officials   They are abusive and want more.    The corrupt environment has made it so
               9.   You have to rely more on trust respect and rapport
             10   The expert the certain guy, the guy who knows his numbers win.  

           

11 Things to Remember for Personal Improvement to up results and achieve success

Providing outstanding amazing values through process clarity and improvement
We had a memo in 2008 to remember by as workers: It has been missing.   Maybe by taking a look at this, we can improve ourselves and our business.
Changing the way we operate without changing our mindset is ACCORDING TO EINSTEIN,  INSANITY






1.    Threefold duties of an employee

      OBEDIENCE -  acting and making feedback on memos and instructions
      DILIGENCE -   acting faithfully and with excellence on tasks to be done
      LOYALTY -        pride in our job, company, brand and as a team

2.   BEING AN EXECUTIVE -  getting things done

     being action oriented
     making things happen rather than watching or not knowing
    no excuses, alibis

3.   TIME IS PRECIOUS

     DO IT NOW  (DIN) -  not tomorrow or later
     KISS (keep it short and simple)    -  If you can do it in a month, do it in 2 weeks, if 2 weeks, do it in 1 week, if one week do in 2 days,  if 2 days do in 1 day
                                                              Be more efficient and quick
   BE QUICK RATHER THAN DEAD
   BEING FIRST IS A COMPETITIVE ADVANTAGE;   (Being quick and audacious win war and marketing campaign

4.   A BUSINESS CREATES CUSTOMER  -  be a businessman -SELL
 -  
     Be part of the team that that builds a strong business by selling and collecitng

5COMMUNICATE FAST SOON AND CLEARLY

     Responds to text messages calls asap and give feedback;   use our communication infrastructure to the fullest

6.  BE CLEAR ON THE SBU GOAL   - TO SELL AND COLLECT

     AND THEN DO THIS!

7   FIND YOUR GIFT, BE BLESSED AND BE A BLESSING TO OTHERS

     God is not an ATM, be thankful and be the one to answer someone elses prayer
    Count your blessings not your misfortune even that is your blessing.  Be thankful to the Lord

8Customer service excellence first  customers (the one who pays) pays our salaries and expenses

9.  Stay honest even if others can not, will not, or are not.     Integrity is the only wealth that you can bank on difficult times
     Dishonest politicians are aberrations

10.   Pride in the organization the brand the product and the team.  Holy Gardens first

11.  BE RESPONSIBLE  -  Someone has to be in charge and be asked to be accountable.  at the sbu

We, the undersigned have read, reflected and understood the above and undertake commit to abide by these
  

NB. 1.  Print
       2.  Post in your offices (laminate, or print on tarp)
       3.  Sign on the margin that this has been read and understood
       4.  Send pics of the memo +  signatures
The contents are property of the author and shall not be used without written consent

Entrepreneurial Management and Leadership - a revisit

Providing outstanding amazing values through process clarity and improvement div dir="ltr"> Ating tandaan, I take up sa AM talk  Masuwerte sa inyo na somebody is teaching you using AGSB standards to learn   Am I throwing pearsl into__sty?





---------- Forwarded message ---------
From: Jorge Saguinsin <jorge@holygardens.ph>
Date: Sat, Jan 13, 2024 at 1:34 PM
Subject: Entrepreneurial Management Leadership a reminder
To: <jorge549.holygardenshr@blogger.com>, <jorge.saguinsin.journals@blogger.com>, Holy Gardens La Union <launion@holygardens.ph>, Holy Angels Morong <admin@holyangels.ph>, HG Greenhills Calamba <calamba@holygardens.ph>, Madel Holy Gardens <mrss@holygardens.ph>, Holy Gardens Calapan <calapan@holygardens.ph>, Holy Gardens Pangasinan Memorial Park <hgpmp.pangasinan@gmail.com>, Holy Gardens Oton <oton@holygardens.ph>


More understanding of managenent. It is suggested to visit Entrepreneurial Management by Prof Jorge at Slideshare. Scrbbd and linked in are using this ppt for posting multiple ads. This a reference at Google.

Revisiting important points re ws and execution and: managing.

Reality: Various challenges have occurred in 2024 making it slow and sometimes unyielding to improve performance. 
Much is to be desired regarding management theory and practice hence this memo/injunction.

Even our gt have said there is mismanagement.

Solution: More training and practice

Objectives:
1. To be more effective and efficient Principle No. 2.
2. To execute 2024 targets and plans at 100% or better

Important concepts on management and execution a review

1. Management is often linked to business.

    1. A business is an entity that creates customer ie buyers.
Customers are those who pay. Think about non payors or those whose accounts are deliquent
   2. Two most impt functions in business are
       1. marketing
       2. Research and innovation
       3. Impt results (objectives) - sales, collection, inventories

  "Marketing continously finding and providing for customers wants and needs better than competitor at a profit" (Know dustinction between between NEEDS and WANTS.)

 2. Basic formula for business
      +Sales
      -Cost
       ____
       Gross Profit

     Principal tasks investments thus involve increasing sales , reducing costs

 3. Activities that increase 
     1. Sales
     + ads promo
     + sales force
     + geographical locations
     + more product lines
     + price increase
     + more uses for product
      + more channels
      + ease of purchase such as cc terms
Thus home delivery, on line, more agents

  2. Reduce costs
      1. Efficiency in work and energy
      2. Mechanization robotization of difficult and repetitive tasks as in agriculture and manufacturing
     3. Better system
     4. Better training and hiring
      5. MUDA training and implementation
      6. Quality measures to reduce defective products 5s, toyota way, tpm, 6 zigma, tqm

"Quality is making it right the first time via right employee mindset, engineering, supervision"
    7. Lean management
      - reduce non value (NVA) activities
      - focus more cap ex on value activities  (VA -those that satisfy customer solve their problems)

Know:

      SIRVIC
      DOCSMN

Better quality lower cost results in more sales

       7. Outsourcing offshoring as in China, Vietnam. Toll manufacturers OEM

4. Management
      1 - about work and WS
   - give more than you receive
   2- PRODUCTIVITY, PROFESSIONALISM
   - Having a job description

    3.We have catalogued jobs under a title administrative plan where it is listed
             1 .qualifications
             2. job
             3. tasks
             4. process
             5. key points standards

 This serve as reference for all jobs. A guide and must be read and consulted
      
5. Rewards and punishment.

To encourage right productive performance
    1. Reward the doers
         1. Stars
         2. Performance bonus allowance for routine jobs
         3. Incentives, ORC
            for extraordinary sales performance
        4. Promotion (with salary increase) based on performance evaluation), skill based, + more educ 

     2. Punish the offender

6. Only management as an institution has lifted mankind from poverty and towards wealth and prosperity. Not the religious, not schools, not politicians. Management is concerned about food, shelter health, longevity, travel, transportation, energy, education

7. Management gurus

    1. Peter Drucker is father of 20th century management. He wrote various books on management and entreprenuership

    In "Effective Executive" he wrote,
   1. Know where your time goes. As of yet much goes to routine courier trite jobs
   2. Focus on contribution kra - sales collection inventories
   3. Make effective decision related to 2..

2. Henry Fayol - 15 principles of management

8. Execution.
    Those who act are executives. Janitors, secretaries, clerks efficiently and on time are executives. Vps managers  staff whose outputs are 0 are non executives

9. KISFREK
    K - now your business and your people
    I - nsist on reality Do not perfume the pig
    S - et clear and challenging goals
        clear - SMART
        BHAG - Big Hairy Audicious Goals. Dream Big. How to be a no limit person. Only your mind                 can   limit your destiny achievement

   F - ollow up. Text /memo is cheap. Ccd comes next
   
    R - eward the doers. Punish the slackers, non achievers
    E - mpower staff through training and mentoring
    K - now thy self. Self improvement

10. Tools of management

PDCA also known as Shewart cycle

   1. Planning -
          ITO
      Inputs
     Throughput
      Ouputs

  2 . D - oing
       Execution of plans
       Contingency
       Delegation
       Communication coordination


3. Checking
     Post mortem
     Audit
     Review
     Reporting (regular and prompt)
 4. A - ct  Corrective measure after job completion so as not to repeat mistake improve quality and output

Thus we require for cap ex op ex greater than P10,000. Nb not for construction billing for previously BOD approved project

11. Other format of managenent

PLOCC SEAR

    P - lanning
    L - eading
    O - rganizing 
          Hiring
          Training
          Job description
             deployment scheduling.
          C - ommunication

          C - oordination

   S - upervision

   E - valuation

  AR - audit and review

12. Leadership and managenent
    1. They are the same
    2. Management is hierarchical structured leadership is informal based on relationshiop
    3. Leadership is influencing and getting things done
    4. Management simplifies clarifies complicated issues. Leadership can be chaotic andvcomplex akin to politics

Let us be better in 2024. Better achieving sbu and You
The contents are property of the author and shall not be used without written consent

Basics on how to be a good reliable staff

Providing outstanding amazing values through process clarity and improvement
I will discuss this and please read these ahead of time for RRURAC prior to the said date.  It is hoped that we can be better.  If we continue pursuing things without changing
ourselves and our mindset, we are just CRAZY

There are certain basic principles in life and in our employment and career that we must remember and etch in our minds and hearts.  These are products of or more than 42 years
of working on the job, and running the organization

    1.   WE ARE PART OF A COMMUNITY

          -  a workforce, a neighborhood, a barangay, a town;
          -  the question always is "what can I contribute" -  food, labor in construction, cooperation, ambag sa patay
             in hunting community or fishing community, viands are shared, or the catch with a sick or disabled member
         -   you do not graduate alone
         -   you are part of the team

            HENCE THE NEED TO BE
            1.   A TEAM PLAYER
           2.    to communicate
           3.    to respond to the communication
           4.   to be responsive to the need of the community

          FOR HGMP WE NEED TO SELL.  If we can sell we can pay our wages, and pay taxes AND HELP THOSE WHO ARE NEEDY

         Action plans:

        1.  Understand our business and what you can contribute;
        2.  Know the team members and what they know, what they can contribute and how they feel
        3.  Know their jobs publish this and let every one know what one is expected to finish by the end of the day
       4.  Communicate communicate communicate.  Every morning, open gmail, fb, viber read and respond to the messages.    Give priority  to Main Office
            messages.     Assign someone.   It is by default that the most senior staff, and or cmo handle the CP   We have assigned and paying compensation for
           corporate communications.  And this must be attended to

   2.   TIME IS GOLD

        Of all the resources we have, that is the scarciest and precious.  Time lost is lost forever
        Reality -  many stuff sit in files, unacted and frequently followed up without results
       Opportunity lost is lost forever;   when the deal is gone, it is gone
       Do the best you can while you can...
       TIME whiz by so fast.  The world passes by without you.    You are left behind if you dont act

      Action plan:

        1.  Focus on your job;   keep personal cp elsewhere:    u se the company cp on the job;
        2.  Have a master plan on what the sbu is to do for the day/week;   "singilin kung nagawa o hindi araw2"
       3.   Have a planner/organizer write down your plans and achievement;    Rate how you are successful:   ie that you are able to finish what you planned
              Strive to do this 100% if you are 50 to 80%

   3.  RESULTS MATTER

       - Not the inputs, thoroughputs (ITO MODEL) but the output including its quality (DOCSMN)
       -Sales and collection matter, not the seminars or memo or other stuff that you did that might be irrelevant
      - Mind the CE, Ishikawa diagram, and 4m
      - Ask yourself if what you are doing is relevant to the results  (Ofttentimes they are not or that is nothing is being done for the results)
               (In the company where I grew up, that was a constant topic:   AM, Noon PM.  In Chinese families, these are constant topics

        1.   Prioritize and find out what are higher value activities;  focus do yourself what are higher value activities;    delegate clerical messengerial janitorial jobs.  
            Thus sales is a high value activity, so is training,         Filing going to SSS are not.

        2.  Analyze your tasks and steps.  Some may be bypassed and leapfrogged, some may have shortcuts.  KISS some of the tasks.  The great strategists leapfrogged
         bypassed certain sub objectives.     

        Action plans:

       1.  List down high value activities, low value activities;   List down 5 important tasks that you must do daily,   6.  those that can be delegated outsourced, delayed or bypasse

  4.  Thus it follows, that its ACTION NOT WORDS (although words precede action) count

        Thus:   always update on communications:   gmail, text, dm sent you.  mag update magfeedback.  Please no response na nasabi ko na po.  You are not messengers
        you are action people.   

        For pdca and other written memo, an after action report is required.
   
 5.  One of the secrets of success is keeping your word.     Deliver what you promised  Yong napag usapan gagawin.      (Be unlike politicians who are just full of  sound or promises.)
      This is is part of integrity.  

6.  Our role is to be EXECUTIVES, EXECUTORS -  getting things done.   A janitor executes cleanliness;   a GT beauty by planting and  landscaping.   Our CSS executes interment  

7.  There are 3 types of people:   1. who do not know what is happening   2   who watch happen and 3,  who make things happenWe need No 3.  

      WTDN

        1.   DO PDCA -  it is a practice on learning how to do;   50% OF THE TASK IS DONE WHEN IT IS WRITTEN DOWN (Kindlins law)
                            - it is a practice on critical thinking, writing, and being organized

           THUS REPORT MATTERS  (Reality:   sbus are spotty or negligent on this aspect)

        2.  Do an after action report  ALWAYS

        3.   Work back on unsubmitted reports;    

       4.  It is suggested that after all we expected people to be more productive with more than generous salary increase;  that a portion of the same be withheld until 
        reports are done 100%;   ccd call out incomplete report submission

Find your PURPOSE.  Begin with the end in mind

      1.  Why are you here?  What are you living for?  It takes time to really find out what this is all about and determine your real purpose in life    Having a purpose is like
           reading a book in reverse;   Go to the ending first and work back on the chapters.    Just like our Muslim brothers
      2.   We call these mission, goals objective or targets.   
      3.    For most it is simply having wages at 15 and 30;   some may even be anti business or antagonistic (then they should stop working)
     4.  We go back to the tagalog translation of job

                    1.  Paghahanap ng ikabubuhay
                    2.  Paghahanap ng kabuluhan sa buhay

        Most will not graduate from 1 and its no wonder that they and as most Filipinos do not go beyond their status of present life;   poverty and hardship persist

      5.   Action plan   Instruct remind staff

           1.  What we do is important;  their jobs matter
           2.  Realize that we are important to the community:

              1.  Improvement in real estate values
              2.  Paying taxes
              3.  Providing direct jobs to the employees and indirect to the suppliers
              4.  Pagpapaganda ng community
              5.  Setting the standards of customer service and excellence (are we doing this or are we the ones being pulled down)
              6   Discuss this regularly in am talk


6.   SUCCESS IS PROGRESSIVE ACTUALIZATION OF DESIRED GOALS  (FROM A CAREER AND CORPORATE PERSPECTIVE)

         1.  It is not even money, luxury or wealth or happiness.  You dont need a job to be happy.   You can be poor and be happy.
         2.  It is feeling grateful and fulfilled for doing a great job well and of being service to others
         3.  From a religious perspective, it is finding your gift and using that gift to be a blessing to others
             It is about being blessed to be a blessing to others.
        4.  Somebody said this is not about wearing a Rolex watch (be it original or replica)  but walking in a room and realizing that the people are there secure with 
            a job because of you
       5.  My former mentors were right that if you do your job well then may be may be someday you will be powerful govt personality becaue you have helped a number of people
       6.  Success is about having right habits:

            1.  Valuing your time
            2.  Good manners and courtesy
            3.  BEing honest
           4.  Keeping your word
           5.  Time management -  being early at appointments
           6.  Good personal hygiene
           7.   Being disciplined
           8.   Free of vices
           9.  Personal improvement
         10.  Being positive
         11.  Good communicator
         12.  Good attitude
         13.  Being grateful

Complete payment and documents before interment

Providing outstanding amazing values through process clarity and improvement
Dear Sir,

Good afternoon po.

Please find the attached signed receiving copy of your email regarding the requirement for complete documentation and full payment prior to interment.

Thank you po.

Best regards,

MMV
Holy Gardens La Union

Uploaded Image



On Sun, Jun 21, 2026, 13:01 Jorge Saguinsin <jorge@holygardens.ph> wrote:
To:      All CSS2 (Funeral Director)

Thru:     Mam Madel

cc:         Tina

Date      June 21, 2026


SUBJECT;      NO PAYMENT NO DOCS NO INTERMENT NO CONSTRUCTION case study of our failure/negligence 

Objective:     1.  To ensure collection
                     2.  To lessen bad debts and uncollected receivables

Background:  1.  An office in the south allowed an interment to take place
                           allegedly:   1.  because she is off   2. and that the                                                 responsibility  has been properly delegated (by a trainees?
                           Subsequently, the parties did not pay and had a lawyer
                           transmit a complaint and used that as an excuse not to pay.

                     2.  Some parties are invoking the civil code which erases
                          debts with deaths  (however these are debs incurred by
                          persons who alive (the relatives of the deceased)

                         Such erasure of debt can not happen if there is an estate:
                         money in bank real properties, and such can not be divided
                         unless, debts especially FOR FUNERAL EXPENSES ARE                                  PAID.  THUS CERTIFICATION REQUESTS CAN NOT BE PRO
                        CESSED UNLESS PAID IN FULL!!

                        So we have some degree albeit small to leverage the                                      relatives to pay

                       But this will take time and money:
                      1.  We have to sue to get info on the estate and pay the lawyer
                      2.  The estate settlement would take time

                     It would not have happened if our people are alert and cares
                     and understand the business.  (We have to find out)

                    3.  Over the years; those who bounce checks for the interment
                     fee or those who do not pay for interment fee typically 95% dont
                     pay.   .   Relatives, sons and daughters, aunts and uncles are more
                     interested in their inheritance (what they can get) rather than what
                     they can contribute (typical of selfish people)

                   4. IN  La Union, one such incident happened.   Interment fee was
                    not paid yet prior to the ceremonies.  The CSS did what was
                   supposed to be done:  she said not payment no interemnt.   Thus
                   the family scrounged for full payment   so that interemnt could
                   proceed.  We have the the superior position.  And for the Diaz case
                    we diminished and surrendered that superior position and even
                   exposed us to the Attys Letter


    WTDN

    1.   Write back tthrough the lawyer demanding that they pay;

    2.  Require from customer the docs and payment

    3. If none happens by July 1, we do a salary deduction from the CSS for
        her insubordination and negligence.    AND NOT TAKING HER JOB 
       SERIOUSLY IT LIGHTLY AND BEING FOCUSSED ON HER PERSONAL
        PROBLEM

    4.  A call out memo should be sent to her offc and her 201 file for such
         negligence and not performance of her duties

   5.  BASAHAN NG ADMIN PLAN  AT PAPIRMAHAIN LAHAT NG TRAINEE.
        Brief on basics.  Ang SG nga sanay2 doon.  No ID no entry.  Dapat tayo 
        din No payment no ceremony.   Tapos naman tayo ng kolehiyo

    Ipabasa:

   1.  Nabasa ko at naintindihan ko ang memong ito
   2.  Aking susundin at tatandaan at hindi ko gagawin pagkakamali dito
   Signed:

   (Send me copy of the signed docs/hard copy)

The contents are property of the author and shall not be used without written consent

Appreciation for the Bday celebration on my 75th birthday at HAMP

Providing outstanding amazing values through process clarity and improvement



On Sun, Jun 21, 2026 at 2:04 PM Jorge Saguinsin <jorge@holygardens.ph> wrote:
To     Hamp
         HGGMP
        HGOMP
        HGCMP
        HGPangasinan

Thru:   Mam Madel  Tina

SUBJECT;  GRATITUDE AND APPRECIATION FOR THE TRIBUTE AND MERIENDA CENA LAST JUNE 20 2016 ON MY 75TH BIRTHDAY

Objectives:    1.   To leverage the occasion for people to improve and
                            up our performance

                      2.  To be better than yesterday;

                     3.    To illuminate the mind of the people on why they work

 

Background:   1.  This post arrived as agreed at 4 pm as per invitation
                       2.  We started about 30 minutes later  due to:

                           1.  The presentation was not ready;
                           2.  People were scattered all over the place

 

                     3. During the ceremonies some of the attendees:

                         1.  Were looking blankly elsewhere
                         2.  Were leaving the venue and taking calls
                   4.  Di naka uniform  ID
                   5.  A trainee has to leavve because her boyfriend came early
                        and urging her to leave
                 6.   Many staff members left without saying good byes

                  SOME CONCLUSIONS:

                   1.  The people dont undestand PDCA, ie preparation before the
                        event

                  2.  A lot has to be learned about behavior in meetings and events
                  3.  Whatever the MC said did not come from the heart, they were
                      faked and perfuming the pig.  They were only saying words but
                     not backed by action. 

                   They probably spent more time on ppt, video, and the food

  SUGGESTIONS

  1.  INDOCTRINATE AND TRAIN MORE THE STAFF. .  bUILD A TEAM THAT UNDERSTANDS THE BU;SINESS AND DEDICATED TO THE VBMP, AND WHO WILL TAKE THE BULLET FOR THE BOSS AND THE BUSINESS.

    Marmi sa nasa Hamp   1.  only appreciates the suweldo  2.  Do not understand how what it is to be a staff.   3.  trained on proper behavior as a staff
in meetings

  2.  Improve on the following:

      1.  communication
      2.  teamwork
      3.  attitude
      4.  about time
      5.  about processes

  3.  The most important thing responsiblity of the employee is self improvement:
       LEARN ONE NEW THING A DAy  (IS THIS HAPPENING)??? Are new               memos being read and understood.  Are people maintaining journals?   Are          people reading books

  4.  It is imporant that there is FAR in communications:

       and respecting and being proud of the ff:

       1.  PRODUCT

      2.  COMPANY

      3.  and ABOUT THEM

   5.  It is about giving and caring

      MOSTLY THE BIRTHDAY CELEBRANT HAS:
      1.  Has invested all savings for the company
      2.  Devoted time and effort to start  sustain and support the companies

     WHAT WAS GIVEN BACK N RETURN FOR THE job and security for the
     food on the table, for the shelter about the heads, and education of the               children?

     Yong iba nagsukli pa ng:

     1.  Dishonesty theft, pangungupit, padding, selling for other parties (not our)
          product
     2.  Quarreled and antagonized one another and operating officer
     3.  Panay late absent

    Magsukli tayo ng kabutihan na iginawad sa atin

  6.  We are making the exhortation because the speaker is on later days of life.
       Only the young people who are gathered here and sbus can make the difference and make Holy Gardens outstanding and special.

     [PINAKAMAGANDA
     MALAKAS ANG BENTA
     SUPERIOR SA IBANG MEMORIAL PARK

  Manifestation: by the sbu

   1. Nabasa at ipinaliwanag at niliwanag kung ano ang sinasabi ng memong ito
   2. Pipirmahan sa pagpapatunay
   3.  Aking tatandaan  at isasagawa ang mga payo/guidance dito

   signed:

____________________

____________________

_____________________

Ms Tina   Madel, gather the signed hard copies


   Let us make the tribute and greetings genuine backed up by genuine positive action to be positive sell collect up CS and interment service up COBS.    Action not words, and/perfruming the pig
The contents are property of the author and shall not be used without written consent