Kailangan ang record report ng interments from Jan 2026 up to now. Meron ba kayong reports? Sino gumagawa?
Attn ms Camille cc mrss
Tuesday, September 29, 2026
Draft outline of Updated Compilation of Process Flows
Objectives: 1. KISS
2. To streamline processes so that they are quicker
3. To save time, money, to be more efficient
4. To have happy customer improve customer satisfaction experience
5. To have solid stable system reference
Reality 1. Topsy turvy operations
2. DAy to day changes in policy process
3. Cross currents cross instruction that are conflicting
4. Poorly trained staff
WHAT: Draft outline of Updated Compilation of Process Flows
DURATION: A 30 day task?
GENERAL CLASSIFICATIONS OF PROCESS
A. Sales
1. Product mastery
2. Sales training
3. Seller recruitment/compensation
4 Closing sales
5. 4 ps of marketing
6. Closing sales
1. Reservation agreement
2. PPA T and C lengthy explanation
7. Issuance of docs
CO Dos
SoA
Special cases:
1. EJ
2. Loss docs
3. Deed of exchange
8. Restrictions on use of lots especially GE
1. Approval of constructions/bond
2. Utilities utility payments
B. Service rendering
1. Interment service
2. Funeral service
3. Cremation service
4. VIP plot maintenance
5. MA
6. Refunds
7. Buy backs
C. Field operations
1. Interment
2. Landscaping
Lawn mowing
Weed control
VIP
3. Cleanliness
Trash disposal
4. VIP services
5. Security
11 GO
Memo to SG
D. Office works
1. Reports
1. AM Text report
2. PM text report
3. Daily sales collection and inventory reports
4. Abstracts:
1. CRB
2. Treasury
3. Sharing
4. PNL
5. Monthly sharing
6. Monthly PNL
6, Monthly Financial reports
1. PNL
2. Balance sheet
3. Cash flow
2. Filing
1. CV
2. Master list of all lots
3 Master list of PPA, CO, Dos issued
4. INdividual PPA, CO, Dos signed
5. Monthly reports
6. Abstracts
3. AP
1. Budgetting
2. CV
3. Check approval/printing
4. Check warehousing
5. Check releasing
1. Stale checks, cancelled checks due to errors
4. ICR Credit operations
1. Monthly run up
2. Aging
3. Collection
4. Forfeitures/adding back to inventory
5. FFE accounting
1. Monthlyinventory
2. Spare/used parts management
3. Purchasing of parts
6. Treasury/Cash operations
1. Check preparation
2. Check signing
3. Check ordering
4. Check warehousing/logging check released
OUTLINE OF PROCESS FLOW CHART
Tasks/subtask Next to/under Stitle Outputs Process Owner Tasks Steps Key points Supervisor/checker NU
KRA,, KPI
Re: Subject: Weekly Budget for Approval – September 12–18, 2026
Ms Camille wrong send. Dito po sa Holy Gardens ph padala
On Wed, Sep 16, 2026 at 4:15 PM Holy Angels Morong <admin@holyangels.ph> wrote:
Good afternoon, Sir Jorge.
Sending the Weekly Budget for September 12–18, 2026 for your review and approval.
Attached is the Weekly Budget for your reference. The total disbursement for the week is ₱209,974.54.
Thank you, Sir.
Respectfully,
Camille Frias
SFC
Holy Angels Memorial Park
Jorge U. Saguinsin
To "be the best, do your best, expect the best" always
N.B. The information contained herein are private and confidential in nature. The sender does not assume any damage that may arise from improper use of the email contained. ; especially if the information in this communication falls into the wrong hands causing damage and loss. to the company or any other parties.To "be the best, do your best, expect the best" always
Saturday, September 26, 2026
Re: Some notes on a la Johnny handler project at HGMP
The suzuki carry all can be had for P614K chassis only but not 4 x 4. Either we transplant the engine to the old 4x4, or the 4x4 to the brand new unit, or
overhaul the engine at the 4x4 old Ruso
On Sat, Sep 26, 2026 at 10:49 AM Jorge Saguinsin <jorge@holygardens.ph> wrote:
There are brand new carry all at 600K . Shall we get brand new.
May nakausap now. Si Ariel kabike katabi ni Tajuna c/o Jeremie my mc parts. Tatawagan daw ako. Labor lang
On Sat, Sep 26, 2026 at 6:27 AM Jorge Saguinsin <jorge@holygardens.ph> wrote:
Somef studies have been made on such project (True Rebel)
1. Cost of one: about $50,000
2. Alternative: fabricate one locally: inquiries: 1. Jun Francisco (mechanical engineers which could be expensive2. Ariel San Juan Dulong Bayan Teresa past Forever in Teresa3. Arnel
3. Platform surveyed:
1. Bajaj trike only 800 kg capacity2. Ruso: 2 tons vehicle weight, 1 ton net (but actual looks baka hindi kaya)
3. Price: 4 x 2 285 k to P3054 x 4 300 k to P320 cash or installment
Nega: luma makina, surplus, baka maintenance problem
4. Mag pilot ng isa:
Objective: to save on labor cost and make interment easier
1 tao to get and lower vault, set up tent, and the lowering device (instead of 3 to 4) and be not slave to ISG or contractors mood
Re: Some notes on a la Johnny handler project at HGMP
There are brand new carry all at 600K . Shall we get brand new.
May nakausap now. Si Ariel kabike katabi ni Tajuna c/o Jeremie my mc parts. Tatawagan daw ako. Labor lang
On Sat, Sep 26, 2026 at 6:27 AM Jorge Saguinsin <jorge@holygardens.ph> wrote:
Somef studies have been made on such project (True Rebel)
1. Cost of one: about $50,000
2. Alternative: fabricate one locally: inquiries: 1. Jun Francisco (mechanical engineers which could be expensive2. Ariel San Juan Dulong Bayan Teresa past Forever in Teresa3. Arnel
3. Platform surveyed:
1. Bajaj trike only 800 kg capacity2. Ruso: 2 tons vehicle weight, 1 ton net (but actual looks baka hindi kaya)
3. Price: 4 x 2 285 k to P3054 x 4 300 k to P320 cash or installment
Nega: luma makina, surplus, baka maintenance problem
4. Mag pilot ng isa:
Objective: to save on labor cost and make interment easier
1 tao to get and lower vault, set up tent, and the lowering device (instead of 3 to 4) and be not slave to ISG or contractors mood
Prevention is the key to solution to our cash management problem; DONT ACCEPT CASH PAYMENTS
To :Hamp
cc: Accounting Mam Madel
Date: Setptember 26, 2026
Many of the difficulties in our cash management would have been nil had HAMP strictly complied with non cash policy, ie customers will only pay at the office with check
All CASH TRANSACTION will be with bank to bank transactions
We could not pay many of our AP because our available funds could not be accounted for, the bulk being cash deposits. We are in danger of incurring ire of customers, and agents
or being cash starved or AT WORST BANKRUPT...
Under the out of the box thinking to solve a problem you have to eliminate the process entirely to solve it. To collect dont collect. The Cash assistant may focus simply on record keeping
and check and payment monitoring
1 Please post at prominent places with the QR code of our account at Hamp
"Only check transaction shall be accepted at this office
Please pay at our duly accredited banks
1. BDO
For interment and lot amortization:at Holy Angels
QR code Account number
For Holy Mary Memorial Gardens
QR code Account number
2. RCBC for added convenience:
For interment and lot amortization at Holy Angels;
QR code and convenience
Some notes on a la Johnny handler project at HGMP
Somef studies have been made on such project (True Rebel)
1. Cost of one: about $50,000
2. Alternative: fabricate one locally: inquiries: 1. Jun Francisco (mechanical engineers which could be expensive
2. Ariel San Juan Dulong Bayan Teresa past Forever in Teresa
3. Arnel
3. Platform surveyed:
1. Bajaj trike only 800 kg capacity
2. Ruso: 2 tons vehicle weight, 1 ton net (but actual looks baka hindi kaya)
3. Price: 4 x 2 285 k to P305
4 x 4 300 k to P320 cash or installment
Nega: luma makina, surplus, baka maintenance problem
4. Mag pilot ng isa:
Objective: to save on labor cost and make interment easier
1 tao to get and lower vault, set up tent, and the lowering device (instead of 3 to 4) and be not slave to ISG or contractors mood
Friday, September 25, 2026
Re: Gudiance lesson learned from the discussion yesterday of budget and CV of HAMP YESTERDAY SEPTEMBER 24, 2026
Add: 2. The solution to cash management problem is no cash receipts at the office; all bank transactions
Ipost account number where customers can deposit.
On Fri, Sep 25, 2026 at 8:20 AM Jorge Saguinsin <jorge@holygardens.ph> wrote:
To Sheena: Camille
SUBJECT; THE BUDGET AND CV OF HAMP FOR THE PREVIOUS WEEK ENDED SEPTEMBER 20 2026
This concerns the budget and CV for the previous week ended September 20 2026 And it was pending till September 23, 2026
Background
1. On September 19, 2026, JUS went to Hamp to facilitate such budget and have it completed and signed by that date. However, the cash assistant was not available beingabsent. It was suggested that she be contacted however she did not respond and we have to leave it that.2. Somebody prepared the checks and cv, and somebody took it from the office last Sunday, the party did not sign anything unknown3. Up to September 23, 2026, it could not be located.4. IN th evening of Sept 23, 2026 the docs appeared however, it was found out and communicated to Hamp1. The deposit slips were not matched with the dates and from this post they did not appear to be equal to amounts indicated on the budget
5. Other guidance to be learned observed strictly
1. The numbers are reality they ae not just numbers as indicated by PBBM; we cant issue a check against an account that is unfunded. Thus we have to be clear nowwith regards to CV Check issuances, it being made clear by Ms. Camiille that the treasury numbers and the CRB (the OR nu mbering abstract) do not match
2. Thus we had to insist clarity and Mam Elvie noted that of the 264K allegedly to have been received, only 202K were actually received indicating a shortage of P262 KTHus Sheena was enjoined, as she said she had cash on hand of about P200K which had to be deposited tomorrow to back up the disbursement for that week, to whichshe agreed. A driver and vehicle had to be procured for September 24
3. Other principles:
1. Matching principles: the disbursement/expenses had to be matched versus revenues. Thus if ever we disburse, we have to back up with bank depoists."Banggaan" Tapatan. Ang gastos ay tama lang sa pumasok na pera. Balanced budget
2. Imprest system: All receipts must be deposited intact, and all expenses must go by way of vouchers , checks or PCF (which we still do not have)
UNDER THIS, PARTIES ARE SURPRISED THAT THE CASH ASSISTANT PAYS FOR PERSONAL PARCELS OF SOMEONE
3 Joint venture and trust receipts law observance:
1. All assets and moneys are joint property of JBA and Morong lands, in other companies, all sbus:have JPA comptrollershave joint accounts with the partners as signatories. Thus we are not privileged to disburse the money received for the sales
2 Trust receipts law - the Trustor is JBA and ML is the trusteee. We collect the salles proceed for the JBA dn MLD, we have to protect the said money untilsuch is shared. We have no sharing since Jan 2026. Thus we have violated the basic rule of JPA - SHARING WITHIN 30 DAYS AFTER END OF THE MONTH
Off hand we have serious violations of such PD 115, and we can be penalized under RPC 315 or estafa law for which the signatory can be held liable and jailed
Thus:
1 Ayusin cash management:
1. Pagdedeposit,2. Custody3. Disbursement4. Jounralizing (abstract)
THE CONSEQUENCES ARE SEVERE.
Internnally, crimes have been committed aside from ccd violations
Gudiance lesson learned from the discussion yesterday of budget and CV of HAMP YESTERDAY SEPTEMBER 24, 2026
To Sheena: Camille
SUBJECT; THE BUDGET AND CV OF HAMP FOR THE PREVIOUS WEEK ENDED SEPTEMBER 20 2026
This concerns the budget and CV for the previous week ended September 20 2026 And it was pending till September 23, 2026
Background
1. On September 19, 2026, JUS went to Hamp to facilitate such budget and have it completed and signed by that date. However, the cash assistant was not available being
absent. It was suggested that she be contacted however she did not respond and we have to leave it that.
2. Somebody prepared the checks and cv, and somebody took it from the office last Sunday, the party did not sign anything unknown
3. Up to September 23, 2026, it could not be located.
4. IN th evening of Sept 23, 2026 the docs appeared however, it was found out and communicated to Hamp
1. The deposit slips were not matched with the dates and from this post they did not appear to be equal to amounts indicated on the budget
5. Other guidance to be learned observed strictly
1. The numbers are reality they ae not just numbers as indicated by PBBM; we cant issue a check against an account that is unfunded. Thus we have to be clear now
with regards to CV Check issuances, it being made clear by Ms. Camiille that the treasury numbers and the CRB (the OR nu mbering abstract) do not match
2. Thus we had to insist clarity and Mam Elvie noted that of the 264K allegedly to have been received, only 202K were actually received indicating a shortage of P262 K
THus Sheena was enjoined, as she said she had cash on hand of about P200K which had to be deposited tomorrow to back up the disbursement for that week, to which
she agreed. A driver and vehicle had to be procured for September 24
3. Other principles:
1. Matching principles: the disbursement/expenses had to be matched versus revenues. Thus if ever we disburse, we have to back up with bank depoists.
"Banggaan" Tapatan. Ang gastos ay tama lang sa pumasok na pera. Balanced budget
2. Imprest system: All receipts must be deposited intact, and all expenses must go by way of vouchers , checks or PCF (which we still do not have)
UNDER THIS, PARTIES ARE SURPRISED THAT THE CASH ASSISTANT PAYS FOR PERSONAL PARCELS OF SOMEONE
3 Joint venture and trust receipts law observance:
1. All assets and moneys are joint property of JBA and Morong lands, in other companies, all sbus:
have JPA comptrollers
have joint accounts with the partners as signatories. Thus we are not privileged to disburse the money received for the sales
2 Trust receipts law - the Trustor is JBA and ML is the trusteee. We collect the salles proceed for the JBA dn MLD, we have to protect the said money until
such is shared. We have no sharing since Jan 2026. Thus we have violated the basic rule of JPA - SHARING WITHIN 30 DAYS AFTER END OF THE MONTH
Off hand we have serious violations of such PD 115, and we can be penalized under RPC 315 or estafa law for which the signatory can be held liable and jailed
Thus:
1 Ayusin cash management:
1. Pagdedeposit,
2. Custody
3. Disbursement
4. Jounralizing (abstract)
THE CONSEQUENCES ARE SEVERE.
Internnally, crimes have been committed aside from ccd violations
Wednesday, September 16, 2026
Subject: Weekly Budget for Approval – September 12–18, 2026
Good afternoon, Sir Jorge.
Sending the Weekly Budget for September 12–18, 2026 for your review and approval.
Attached is the Weekly Budget for your reference. The total disbursement for the week is ₱209,974.54.
Thank you, Sir.
Respectfully,
Camille Frias
SFC
Holy Angels Memorial Park
Friday, September 11, 2026
Re: Higher unemployment in July, more Filipinos are out of job it is now 6.00%, the highest - WE SHOULD BE THANKFUL AND GRATEFUL FOR OUR JOBS NOW
Good morning SIr,
We, at Holy Gardens Oton noted the increase of unemployment in the country. We must be grateful and thankful that we have jobs. We should appreciate and be grateful for the company we work with and for whatever blessings we had received. We will work hard, being faithful and committed to our responsibilities for the success of the company.
Thank you,
April
On Thu, Sep 10, 2026 at 9:43 AM Jorge Saguinsin <jorge@holygardens.ph> wrote:
To: All
Thru Mam Madel, Tina
Date September 11, 2026
Unemployment rose up to 6% of total population 3.14 million were out of job in July. This is the highest in years.
What does this mean to us?
1. We should be thankful we have a job (as per Desiderata, be thank ful for our job no matter how humble)2. We should be grateful to our blessings: to the business leaders and owners3. We should listen and obey them as they guide us to survive these difficulties4. Those who can not or are against - find jobs elsewhere (if you could)5. Comply, communicate, cooperate, believe. .6. Sipagan7. Iwasan mistakes, non compliance, incidents......
Thursday, September 10, 2026
Higher unemployment in July, more Filipinos are out of job it is now 6.00%, the highest - WE SHOULD BE THANKFUL AND GRATEFUL FOR OUR JOBS NOW
To: All
Thru Mam Madel, Tina
Date September 11, 2026
Unemployment rose up to 6% of total population 3.14 million were out of job in July. This is the highest in years.
What does this mean to us?
1. We should be thankful we have a job (as per Desiderata, be thank ful for our job no matter how humble)
2. We should be grateful to our blessings: to the business leaders and owners
3. We should listen and obey them as they guide us to survive these difficulties
4. Those who can not or are against - find jobs elsewhere (if you could)
5. Comply, communicate, cooperate, believe. .
6. Sipagan
7. Iwasan mistakes, non compliance, incidents......
REMINDERS
To: Ms Hanna
Thru: Channels
SEND ME SAMPLE OF REVISED WO
Your biggest concern are
1. COMMUNICATIONS - how to make the people understand the new system of work order, and to accomplish them
there would be penalties or delayed pay for non execution. That means constant one on one talk and group meeting or mentioning this in am talk
2. EXECUTION - THAT MEANS MONITORING AND FOLLOW UP AND CONSTANT TALK AND THAT YOU EARNING THE RESPECT OF EVERYONE
This post is concerned that Ms. CAmille is not concerned about her backlog and likes to engage in other works that are not hers.
Other concerns
1. This post sent pictures of HMMG that shows its a mess Who is assigned? Is this embedded in someone elses WO
2. How about frequent absences that are happening.? We are supposed to be a stable organization thats why we hire people
What about the risk of having cash in your office?
3. Having too much cash in the office undeposited. WTDN
THANK YOU
ACKNOWLEDGEMENT:
__ I have received read and understood this memo on _____and I will ______________________________
__By not answering I am aware of the consequence of such action as a CCD call out or penalty
SOCPN ____________________________________________Date ____________________________
Tuesday, September 8, 2026
Re: AM PM text SUBMISSION with the ff: attendance and arrivals, goal for the day, and am talk topic, early arrival
On Mon, Sep 7, 2026 at 5:51 PM Jorge Saguinsin <jorge@holygardens.ph> wrote:
Ang ibang concerned sbu. May reprimand na iyong iba or even suspension
On Mon, Sep 7, 2026 at 5:10 PM HG Greenhills Calamba <calamba@holygardens.ph> wrote:
On Mon, Sep 7, 2026 at 4:37 PM Jorge Saguinsin <jorge@holygardens.ph> wrote:
TO HG CalambaHG La UnionHG Calapan
THRU MADEL MS TINA
SUBJECT; REMINDER ON REGULAR DAILY SUBMISSION OF THE AM AND PM TEXT WHIC IS NOT HAPPENING THUS REQUIRING CONSTANT FOLLOW UP
Goal: 1. To stress the importance of clear and constant reporting2. To emphasize obedience3. To stress the importance of punctuality, the foundation of all nice traits of the person
Reality: Background
1. This post followed up the am and pm texts. - SEVERAL SBUS DID NOT REPLY2. Today, still I had to follow up and several staff came later than 8:003. Today I went to HAMP and wonder of wonder discovered: challenges in timekeeping for arrivals/dtr;None came at 7:30, they were not in uniform and had to give them a choice: ba marked absent or change into uniform
The punctuality in arrival is indicative of the character of the staff:1. Obedience and compliance2. Professionalism3. Of discipline4. Of desireable habits for success5. Planning habits
I AM SADDENED....
WTDN
1. Come early, submit reports regularly AM AND PM TEXT REPORT (Can be gmail provided contents are the same)2. The spa on communications must be the leader in compliance and arrival
LET US IMPROVE EVERYDAY
ACKNOWLEDGEMENT:
____I have received read, understood this gmial and I will _________________________
___Naw, this is garbage...
___Date
___SOCPN
Amendment editing the work accomplishment/assignment/done not done
To: Hana
Thru: Armi
SUBJECT: Amendment to to the work scheduling work order
In the meantime most of you are into job order (Ms Camille can be moved into regular payroll with a job offer or contract) the following can be done to revise improve our work order system:
1. You are temporarily assigned to the job ordering and monitor whether done or done.
2. On Saturday, determine the laundry list of jobs to be done; and list them down as to routine/core - urgent, and office work/field work
Thus:
Office work Field work
Idetermine who will do these/this
Routine Who Who
Abstract Picking up of litter, magtapos ng basura
Am pm text Pagdidilig
Deposit of collection Paggagmas
Answering gmails Mag operate ng backhoe maghuhukay
Gagawa ng PO/ Ihanda gamit ng interment/iligpit
Gagawa ng abstract Iset up interment
Gagawa ng sales /collection report Conduct interment
Imanage pcf Magtanim ng matured plants for landscaping
Attend to customer complaints Magtanim ng punla
Magresibo CR cleaning
Gagawa ng ppa
Gagawa ng co dos
Magpapirma ng co dos
Monitor attendance/WO achievement
Magggawa ng ia for interment
Ihanda tent, motif program flowers for interment
Budgetting cv check preparation
Having the cv, budget check signed and approved
Governmentals SSS, BIR, Philhealth, HDMF
AM talk
Learning journal entries
Core Urgent
PNL Painting of interment eqpmnt
Sharing TPM repair of unserviceaable equipment
Fixing the files and 5s of the office Cleaning beautification of markers, aligning fixing damages of the grass maintainers
Unissued OR
Backlog in unissued CO Dos
3/ IIransfer sa WO sheet
4. Suggested format
WORK ORDER REPORT
OF _________________________
For the period ____________________
Prepared by _____________________________ Checked by __________________________________
Day Output Target Actual TASKS (Iyong nakalista) Done/Not Done RREMARKS
Sunday
Routine
Core
Monday Routine
Up to Saturday....
Conforme:
Worker ______________________________Date _________________________________ Prepared by______________________________Date _________
-x-x-x-x-x-x-x-x
Acknowledgement (Answer on the gmail itself: click reply click the 3 buttons and this will appear at the bottom)
__ I have received, read and understood this and I will _______________________
__ I am disregarding
SOCPN ________________________________________Date ____________________
Monday, September 7, 2026
Fwd: MINUTES OF THE MEETING - Hannah Mae Feliciano
---------- Forwarded message ---------
From: Holy Angels Morong <admin@holyangels.ph>
Date: Mon, Sep 7, 2026 at 5:05 PM
Subject: MINUTES OF THE MEETING - Hannah Mae Feliciano
To: Jorge Saguinsin <jorge@holygardens.ph>, Jorge Saguinsin <jorge.saguinsin@gmail.com>
From: Holy Angels Morong <admin@holyangels.ph>
Date: Mon, Sep 7, 2026 at 5:05 PM
Subject: MINUTES OF THE MEETING - Hannah Mae Feliciano
To: Jorge Saguinsin <jorge@holygardens.ph>, Jorge Saguinsin <jorge.saguinsin@gmail.com>
September 7, 2026
Discussion about the company’s Vision, Mission, and the areas that need improvement. The meeting also focused on the mistakes and problems that happened, what should be corrected, and how to prevent the same crisis from happening again.
Vision
The company’s Vision is to become a leader in the memorialization business and to provide meaningful and affordable memorial services.
The team was reminded that all employees should work toward the company’s goal of providing quality services while honoring lives and memories.
The Vision should serve as a guide in making decisions and improving the company’s services.
Mission
The company’s Mission is centered on “Honoring Lives, Honoring Memories.”
The company aims to provide meaningful and quality memorialization services and to remember loved ones in a special way and in a special place.
The Mission also focuses on:
- Providing quality and meaningful memorial services.
- Providing affordable services to clients.
- Giving proper assistance to families during difficult times.
- Creating job opportunities.
- Continuously improving services for clients.
The team discussed that every employee should understand the Mission and apply it when dealing with clients and performing their daily responsibilities.
Company Beliefs and Values
The following values were discussed as guides for employees:
1. Customer Service
Clients should always be treated with respect, understanding, and professionalism. Since clients may be experiencing difficult times, employees should be patient and helpful when handling their concerns.
2. Excellence
Employees should always do their best and make sure that their work is done properly. Important tasks should be checked before they are finalized.
3. Learning
Employees should continuously learn from their experiences, especially from previous mistakes. Mistakes should be used as lessons to improve future performance.
4. Change
The company should be open to changes that can improve the work process and services. If a process is no longer effective, it should be reviewed and improved.
Improving Previous Mistakes
The team discussed the mistakes and problems that happened in the workplace. Some problems may have been caused by a lack of communication, coordination, and proper checking before tasks were finalized.
To improve this, everyone should be more careful with their work.
Important documents, schedules, requests, and client concerns should always be checked properly before being finalized.
If a mistake is noticed, it should be reported and corrected immediately. Problems should not be ignored or left until they become bigger.
Communication
One of the main areas that needs improvement is communication.
Instructions should be clear, and everyone involved should be updated. If there is something unclear, employees should ask questions instead of making assumptions.
To avoid misunderstandings:
- Confirm instructions before taking action.
- Give updates to the concerned people.
- Ask questions when something is unclear.
- Document important instructions and concerns.
- Make sure that everyone involved receives the correct information.
Handling Client Concerns
The team also discussed the importance of properly handling client concerns.
When a client has a concern, it is important to understand the complete situation before giving an answer or solution.
The following should be done:
- Listen carefully to the client’s concern.
- Check all the necessary details.
- Do not give information if you are not sure.
- Coordinate with the right person or department.
- Give the client updates regarding their concern.
- Make sure that the concern is properly documented.
This will help avoid misunderstandings and maintain the client’s trust.
How to Prevent the Crisis from Happening Again
1. Report Problems Immediately
If someone notices a possible problem, it should be reported immediately to the concerned person or management.
Problems should not be ignored until they become bigger. It is easier to solve a problem while it is still manageable.
2. Proper Planning
Before making an important decision or taking action, the task should be planned properly.
The following should be clear:
- What is the problem?
- What should be done?
- Who is responsible?
- What possible problems may happen?
- Who should be informed?
Proper planning can help avoid unexpected problems and crises.
3. Double Checking
Everyone should make it a habit to double-check important matters, such as:
- Documents
- Client information
- Schedules
- Requests
- Job orders
- Approvals
- Important instructions
No important task should be finalized without proper checking.
4. Proper Documentation
Important concerns, instructions, and approvals should always be documented.
This is important because:
- There will be a record to review when there is a concern.
- It can help avoid misunderstandings.
- Employees can track what has already been done and what is still pending.
- It can help prevent the same mistakes from happening again.
5. Accountability
Everyone should be responsible for their assigned tasks.
When a mistake happens, it should be accepted and corrected immediately. The important thing is to learn from the mistake and make sure that it will not happen again.
The focus should not be on blaming others, but on understanding what caused the problem and finding a better way to prevent it in the future.
Areas that needs improvement
Based on the discussion, the following areas need to be improved:
- Communication – Everyone should communicate clearly and keep the concerned people updated.
- Coordination – Employees should coordinate with the concerned people before taking action.
- Customer Service – Clients should be treated with respect, patience, and understanding.
- Double Checking – Important tasks should always be checked before being finalized.
- Documentation – Important instructions, concerns, and approvals should be properly recorded.
- Immediate Action – Concerns should be addressed immediately before they become bigger problems.
- Accountability – Everyone should take responsibility for their assigned tasks.
- Continuous Learning – Everyone should learn from previous mistakes and use those experiences to improve their work.
- Change and Improvement – The team should be open to better processes and ways of working.
Re: AM PM text SUBMISSION with the ff: attendance and arrivals, goal for the day, and am talk topic, early arrival
Ang ibang concerned sbu. May reprimand na iyong iba or even suspension
On Mon, Sep 7, 2026 at 5:10 PM HG Greenhills Calamba <calamba@holygardens.ph> wrote:
On Mon, Sep 7, 2026 at 4:37 PM Jorge Saguinsin <jorge@holygardens.ph> wrote:
TO HG CalambaHG La UnionHG Calapan
THRU MADEL MS TINA
SUBJECT; REMINDER ON REGULAR DAILY SUBMISSION OF THE AM AND PM TEXT WHIC IS NOT HAPPENING THUS REQUIRING CONSTANT FOLLOW UP
Goal: 1. To stress the importance of clear and constant reporting2. To emphasize obedience3. To stress the importance of punctuality, the foundation of all nice traits of the person
Reality: Background
1. This post followed up the am and pm texts. - SEVERAL SBUS DID NOT REPLY2. Today, still I had to follow up and several staff came later than 8:003. Today I went to HAMP and wonder of wonder discovered: challenges in timekeeping for arrivals/dtr;None came at 7:30, they were not in uniform and had to give them a choice: ba marked absent or change into uniform
The punctuality in arrival is indicative of the character of the staff:1. Obedience and compliance2. Professionalism3. Of discipline4. Of desireable habits for success5. Planning habits
I AM SADDENED....
WTDN
1. Come early, submit reports regularly AM AND PM TEXT REPORT (Can be gmail provided contents are the same)2. The spa on communications must be the leader in compliance and arrival
LET US IMPROVE EVERYDAY
ACKNOWLEDGEMENT:
____I have received read, understood this gmial and I will _________________________
___Naw, this is garbage...
___Date
___SOCPN
Executive decisions done at Hamp today
To Madel
SUBJECT: EXECUTIVE DECISIONS MADE TODAY AT HAMP
Date: Sept 7, 2026
In the absence of the one in charge, even being accused of usurpation and interference, this post made some decisions:
1. Allowed the cash assistant to do the deposit at BDO (amounting to millions ) because they could be again stolen in the drawers Sabi ko two batches or even use the trucks if needed;
Eh baka daw siya mapagalitan. (Mas mahirap, looban tayo at nakawan)
2. Encouraged them to ask for creation of petty cash fund, P10,000 the memo for approval with the rules to follow shortly. This is an offshoot where the alibis were lack of materials
I mentioned for the filthy cr. Eh meron naman plang Mr. Muscle at toilet bowl brush ako na nagbrush. Eh di luminis linis.
3. This post authorized the payment of com to Mr. Daryl Bernardo for 6 paid in cash account P89,000 x 6 x 7%. He claims he has 29 accounts, 1 unsigned lawn, but my cash siyang GE
Within this week: = P37,380,00. gross iless2 pa ang WT
Ang ahente expected nila na bayaran sila agad. Ang com ay suweldo nila at dapat bayaran agad. Lahat ng sbu
Re: AM PM text SUBMISSION with the ff: attendance and arrivals, goal for the day, and am talk topic, early arrival
On Mon, Sep 7, 2026 at 4:37 PM Jorge Saguinsin <jorge@holygardens.ph> wrote:
TO HG CalambaHG La UnionHG Calapan
THRU MADEL MS TINA
SUBJECT; REMINDER ON REGULAR DAILY SUBMISSION OF THE AM AND PM TEXT WHIC IS NOT HAPPENING THUS REQUIRING CONSTANT FOLLOW UP
Goal: 1. To stress the importance of clear and constant reporting2. To emphasize obedience3. To stress the importance of punctuality, the foundation of all nice traits of the person
Reality: Background
1. This post followed up the am and pm texts. - SEVERAL SBUS DID NOT REPLY2. Today, still I had to follow up and several staff came later than 8:003. Today I went to HAMP and wonder of wonder discovered: challenges in timekeeping for arrivals/dtr;None came at 7:30, they were not in uniform and had to give them a choice: ba marked absent or change into uniform
The punctuality in arrival is indicative of the character of the staff:1. Obedience and compliance2. Professionalism3. Of discipline4. Of desireable habits for success5. Planning habits
I AM SADDENED....
WTDN
1. Come early, submit reports regularly AM AND PM TEXT REPORT (Can be gmail provided contents are the same)2. The spa on communications must be the leader in compliance and arrival
LET US IMPROVE EVERYDAY
ACKNOWLEDGEMENT:
____I have received read, understood this gmial and I will _________________________
___Naw, this is garbage...
___Date
___SOCPN
AM PM text SUBMISSION with the ff: attendance and arrivals, goal for the day, and am talk topic, early arrival
TO HG Calamba
HG La Union
HG Calapan
THRU MADEL MS TINA
SUBJECT; REMINDER ON REGULAR DAILY SUBMISSION OF THE AM AND PM TEXT WHIC IS NOT HAPPENING THUS REQUIRING CONSTANT FOLLOW UP
Goal: 1. To stress the importance of clear and constant reporting
2. To emphasize obedience
3. To stress the importance of punctuality, the foundation of all nice traits of the person
Reality: Background
1. This post followed up the am and pm texts. - SEVERAL SBUS DID NOT REPLY
2. Today, still I had to follow up and several staff came later than 8:00
3. Today I went to HAMP and wonder of wonder discovered: challenges in timekeeping for arrivals/dtr;
None came at 7:30, they were not in uniform and had to give them a choice: ba marked absent or change into uniform
The punctuality in arrival is indicative of the character of the staff:
1. Obedience and compliance
2. Professionalism
3. Of discipline
4. Of desireable habits for success
5. Planning habits
I AM SADDENED....
WTDN
1. Come early, submit reports regularly AM AND PM TEXT REPORT (Can be gmail provided contents are the same)
2. The spa on communications must be the leader in compliance and arrival
LET US IMPROVE EVERYDAY
ACKNOWLEDGEMENT:
____I have received read, understood this gmial and I will _________________________
___Naw, this is garbage...
___Date
___SOCPN
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