Showing posts with label guidelines. Show all posts
Showing posts with label guidelines. Show all posts

Wednesday, June 24, 2026

Guidelines for newbies who have not been oriented

Providing outstanding amazing values through process clarity and improvement 



To:          All SBUS

Thru:       MRSS/Tina

Date:      June 7, 2026

cc:          Mam Elvie, admin plan, handbook

SUBJECT: GUIDELINE BRIEF FOR ALL ESPECIALLY THOSE WHO HURRIEDLY JOIN WORKFORCE WITHOUT ORIETATION






Goals    1.   Lessen problems and legal expenses when things go wrong
             2.   To give confidence to staff who are doing unfamiliar job compared to their background and educational background
             3.   No more excuses, alibis and finger pointing

Background

            1.  A demand letter has been sent by son of a deceased but who was not a party to the IA nor a lot owner and not only that they have not paid, our staff was abused verbally and could have been avoided if the staff were properly advised, and oriented;
           2.  The staff lacked FAR when their office was visited;   we need FAR -  focus, attention and reverence whenever they are talked to.
           3.  Difficulty with the payables for the tablet;   unsupervised staff
           4.  The guidance and consultation advices have been viewed as dilatory and obstructive but we see results problems that could have been avoided

What:  This paper will cover discussion of problems, keypoints and suggested behavior and  solutions

COVERAGE:

        1.   General management

            1.  Matrix management
            2.  Tools
            3.  Reporting  (Financial and action reports)
            4.  Meeting
            5.  Audit
            6.  Govt compliance
            7.  Communication/blogs

      2.  New projects innovation
         1. Metrics -  ROI, cash flow matching
         2. Fit:    location, soil, terrain, closeness to market
         3.  Absence of permanent difficulty

     3.  HR

       1.  Input -  Applicants;  qualifiications;  who not to hire  (only for top management)
       2.  Throughputs:   Process  (In addition we need passion and caring from the trainor  Newbies
                                     as trainor results in chaos)

              1.  exams - problem solving, attitude
               2. interview 
               3.  BI
               4.  on boarding; documentation jd (admin plans)
               5. Orientation graduation/pledge
               6.  OJT evaluation
               7  Salaries/benefits, compliance with governmentals
               8.  Rewards and punishment

                      Incentive mechanics
                     CCD personnel policies  

               9  Cases:

                    Dishonesty in attendance reporting;   false reports
                    Non accomplishment of tasks and KPI

11 Things to Remember for Personal Improvement to up results and achieve success

Providing outstanding amazing values through process clarity and improvement
We had a memo in 2008 to remember by as workers: It has been missing.   Maybe by taking a look at this, we can improve ourselves and our business.
Changing the way we operate without changing our mindset is ACCORDING TO EINSTEIN,  INSANITY






1.    Threefold duties of an employee

      OBEDIENCE -  acting and making feedback on memos and instructions
      DILIGENCE -   acting faithfully and with excellence on tasks to be done
      LOYALTY -        pride in our job, company, brand and as a team

2.   BEING AN EXECUTIVE -  getting things done

     being action oriented
     making things happen rather than watching or not knowing
    no excuses, alibis

3.   TIME IS PRECIOUS

     DO IT NOW  (DIN) -  not tomorrow or later
     KISS (keep it short and simple)    -  If you can do it in a month, do it in 2 weeks, if 2 weeks, do it in 1 week, if one week do in 2 days,  if 2 days do in 1 day
                                                              Be more efficient and quick
   BE QUICK RATHER THAN DEAD
   BEING FIRST IS A COMPETITIVE ADVANTAGE;   (Being quick and audacious win war and marketing campaign

4.   A BUSINESS CREATES CUSTOMER  -  be a businessman -SELL
 -  
     Be part of the team that that builds a strong business by selling and collecitng

5COMMUNICATE FAST SOON AND CLEARLY

     Responds to text messages calls asap and give feedback;   use our communication infrastructure to the fullest

6.  BE CLEAR ON THE SBU GOAL   - TO SELL AND COLLECT

     AND THEN DO THIS!

7   FIND YOUR GIFT, BE BLESSED AND BE A BLESSING TO OTHERS

     God is not an ATM, be thankful and be the one to answer someone elses prayer
    Count your blessings not your misfortune even that is your blessing.  Be thankful to the Lord

8Customer service excellence first  customers (the one who pays) pays our salaries and expenses

9.  Stay honest even if others can not, will not, or are not.     Integrity is the only wealth that you can bank on difficult times
     Dishonest politicians are aberrations

10.   Pride in the organization the brand the product and the team.  Holy Gardens first

11.  BE RESPONSIBLE  -  Someone has to be in charge and be asked to be accountable.  at the sbu

We, the undersigned have read, reflected and understood the above and undertake commit to abide by these
  

NB. 1.  Print
       2.  Post in your offices (laminate, or print on tarp)
       3.  Sign on the margin that this has been read and understood
       4.  Send pics of the memo +  signatures
The contents are property of the author and shall not be used without written consent

Basics on how to be a good reliable staff

Providing outstanding amazing values through process clarity and improvement
I will discuss this and please read these ahead of time for RRURAC prior to the said date.  It is hoped that we can be better.  If we continue pursuing things without changing
ourselves and our mindset, we are just CRAZY

There are certain basic principles in life and in our employment and career that we must remember and etch in our minds and hearts.  These are products of or more than 42 years
of working on the job, and running the organization

    1.   WE ARE PART OF A COMMUNITY

          -  a workforce, a neighborhood, a barangay, a town;
          -  the question always is "what can I contribute" -  food, labor in construction, cooperation, ambag sa patay
             in hunting community or fishing community, viands are shared, or the catch with a sick or disabled member
         -   you do not graduate alone
         -   you are part of the team

            HENCE THE NEED TO BE
            1.   A TEAM PLAYER
           2.    to communicate
           3.    to respond to the communication
           4.   to be responsive to the need of the community

          FOR HGMP WE NEED TO SELL.  If we can sell we can pay our wages, and pay taxes AND HELP THOSE WHO ARE NEEDY

         Action plans:

        1.  Understand our business and what you can contribute;
        2.  Know the team members and what they know, what they can contribute and how they feel
        3.  Know their jobs publish this and let every one know what one is expected to finish by the end of the day
       4.  Communicate communicate communicate.  Every morning, open gmail, fb, viber read and respond to the messages.    Give priority  to Main Office
            messages.     Assign someone.   It is by default that the most senior staff, and or cmo handle the CP   We have assigned and paying compensation for
           corporate communications.  And this must be attended to

   2.   TIME IS GOLD

        Of all the resources we have, that is the scarciest and precious.  Time lost is lost forever
        Reality -  many stuff sit in files, unacted and frequently followed up without results
       Opportunity lost is lost forever;   when the deal is gone, it is gone
       Do the best you can while you can...
       TIME whiz by so fast.  The world passes by without you.    You are left behind if you dont act

      Action plan:

        1.  Focus on your job;   keep personal cp elsewhere:    u se the company cp on the job;
        2.  Have a master plan on what the sbu is to do for the day/week;   "singilin kung nagawa o hindi araw2"
       3.   Have a planner/organizer write down your plans and achievement;    Rate how you are successful:   ie that you are able to finish what you planned
              Strive to do this 100% if you are 50 to 80%

   3.  RESULTS MATTER

       - Not the inputs, thoroughputs (ITO MODEL) but the output including its quality (DOCSMN)
       -Sales and collection matter, not the seminars or memo or other stuff that you did that might be irrelevant
      - Mind the CE, Ishikawa diagram, and 4m
      - Ask yourself if what you are doing is relevant to the results  (Ofttentimes they are not or that is nothing is being done for the results)
               (In the company where I grew up, that was a constant topic:   AM, Noon PM.  In Chinese families, these are constant topics

        1.   Prioritize and find out what are higher value activities;  focus do yourself what are higher value activities;    delegate clerical messengerial janitorial jobs.  
            Thus sales is a high value activity, so is training,         Filing going to SSS are not.

        2.  Analyze your tasks and steps.  Some may be bypassed and leapfrogged, some may have shortcuts.  KISS some of the tasks.  The great strategists leapfrogged
         bypassed certain sub objectives.     

        Action plans:

       1.  List down high value activities, low value activities;   List down 5 important tasks that you must do daily,   6.  those that can be delegated outsourced, delayed or bypasse

  4.  Thus it follows, that its ACTION NOT WORDS (although words precede action) count

        Thus:   always update on communications:   gmail, text, dm sent you.  mag update magfeedback.  Please no response na nasabi ko na po.  You are not messengers
        you are action people.   

        For pdca and other written memo, an after action report is required.
   
 5.  One of the secrets of success is keeping your word.     Deliver what you promised  Yong napag usapan gagawin.      (Be unlike politicians who are just full of  sound or promises.)
      This is is part of integrity.  

6.  Our role is to be EXECUTIVES, EXECUTORS -  getting things done.   A janitor executes cleanliness;   a GT beauty by planting and  landscaping.   Our CSS executes interment  

7.  There are 3 types of people:   1. who do not know what is happening   2   who watch happen and 3,  who make things happenWe need No 3.  

      WTDN

        1.   DO PDCA -  it is a practice on learning how to do;   50% OF THE TASK IS DONE WHEN IT IS WRITTEN DOWN (Kindlins law)
                            - it is a practice on critical thinking, writing, and being organized

           THUS REPORT MATTERS  (Reality:   sbus are spotty or negligent on this aspect)

        2.  Do an after action report  ALWAYS

        3.   Work back on unsubmitted reports;    

       4.  It is suggested that after all we expected people to be more productive with more than generous salary increase;  that a portion of the same be withheld until 
        reports are done 100%;   ccd call out incomplete report submission

Find your PURPOSE.  Begin with the end in mind

      1.  Why are you here?  What are you living for?  It takes time to really find out what this is all about and determine your real purpose in life    Having a purpose is like
           reading a book in reverse;   Go to the ending first and work back on the chapters.    Just like our Muslim brothers
      2.   We call these mission, goals objective or targets.   
      3.    For most it is simply having wages at 15 and 30;   some may even be anti business or antagonistic (then they should stop working)
     4.  We go back to the tagalog translation of job

                    1.  Paghahanap ng ikabubuhay
                    2.  Paghahanap ng kabuluhan sa buhay

        Most will not graduate from 1 and its no wonder that they and as most Filipinos do not go beyond their status of present life;   poverty and hardship persist

      5.   Action plan   Instruct remind staff

           1.  What we do is important;  their jobs matter
           2.  Realize that we are important to the community:

              1.  Improvement in real estate values
              2.  Paying taxes
              3.  Providing direct jobs to the employees and indirect to the suppliers
              4.  Pagpapaganda ng community
              5.  Setting the standards of customer service and excellence (are we doing this or are we the ones being pulled down)
              6   Discuss this regularly in am talk


6.   SUCCESS IS PROGRESSIVE ACTUALIZATION OF DESIRED GOALS  (FROM A CAREER AND CORPORATE PERSPECTIVE)

         1.  It is not even money, luxury or wealth or happiness.  You dont need a job to be happy.   You can be poor and be happy.
         2.  It is feeling grateful and fulfilled for doing a great job well and of being service to others
         3.  From a religious perspective, it is finding your gift and using that gift to be a blessing to others
             It is about being blessed to be a blessing to others.
        4.  Somebody said this is not about wearing a Rolex watch (be it original or replica)  but walking in a room and realizing that the people are there secure with 
            a job because of you
       5.  My former mentors were right that if you do your job well then may be may be someday you will be powerful govt personality becaue you have helped a number of people
       6.  Success is about having right habits:

            1.  Valuing your time
            2.  Good manners and courtesy
            3.  BEing honest
           4.  Keeping your word
           5.  Time management -  being early at appointments
           6.  Good personal hygiene
           7.   Being disciplined
           8.   Free of vices
           9.  Personal improvement
         10.  Being positive
         11.  Good communicator
         12.  Good attitude
         13.  Being grateful

Sunday, September 7, 2025

Old posts: Marketing Plan process

Providing outstanding amazing values through process clarity and improvement 

These are old posts on marketing plan preparation in 2021.  For your guidance.  

Upgrading your marketing plan

Upgrading updating your Marketing Plan

Inbox

Jorge Saguinsin holygardens.groupnew@gmail.com

Thu, Jan 9, 2020, 10:23 AM
to BusinessHolyGardensHolyOtonMadelhgmp.calapanmindoroHolygardensgreenhillsHRjeffrey_tersoJonathan
To:     All

Subject:  Upgrading and your marketing plan

-Objectives:    1.  To make sure that you have a marketing plan that truly guides
                             you each step of the way.

                       2.  Your marketing plan is your road map to success, additional
                             incentives PHP and food on the table

                      3.  To gain more expertise and professionalism in making
                            marketing plan

Reality           1.  Ang ninipis ng marketing plan, lacking in depth and content
                      2. They do not reflect current reality as in tall grasses and trash in a memorial park in the north
                          The action plan is bereft of mention of said challenges

    NOTES ON WHAT NEEDS TO BE IMPROVED:

           1.   Strategy:   What needs to be emphasized and given more actions (activities and resources):  Product ba pricing ba, promo ba, ,placement ba

                It would seem to us that we need to: FOCUS ON THE PRODUCT AND PROMOTION, LESS ON PLACEMENT AND PRICE
                Less of 0 interest, 60 months to pay. (because of difficulty in collection  and payment of commission)  Sa placement, relax muna tayo
                sirang siira tayo sa com ng agents.

          2 Lacking sa ibang components     cash flow that justifiies the collection target.   Kailangan nakadetalye sa
                             
                                             1.    cash flow:

               Receipts from operation:

                            New sales     Plots
                                                1.  spot cash
                                                2.  Annual
                                                3.  DP (20%)
                                                4.  MA of 3

                                               Services:
                                               1.  Interment service
                                               2.  FS at need spot cash
                                               3.  FS pre need spot cash
                                               4.  Annual
                                               5.  5 years to pay Holy Gardens Plan

                              Old sales: 1.  MA plots
                                               2. MA holy gardens plans

                                     2.  CALENDAR OF ACTIVITIES  (panoramic)
                                              for each of Ps  of marketing:    Product,, Promotion, Placement

                                             Month                               Jan      Feb ---------------------------------------------------------------- December

                                                     Objectives

                                                      Activity

                                                      Budget 

                                                      Who   

                                                     When (designated by bars which indicates start and finish

                                    3.  Update on:   Products  (mag submit tayo ng individual PDCA if expenditures is P10k and up

                                         Giant signs

                                         Tunnel lights

                                         Snack bar

                                        Free wifi, burol wifi FB wifi
@4. Farming out targets

                                     Say annual plot sales target is 600 plots ay  40k each =   P40,000,000 looks like a tall order. But breaking it down in a calendar
                                      form and farming out:

                                     600 plots =   50 per month

                                     50 per month  divided between office agents:

                                    25 office   say 5 for CMO  (one per week)

          10 per CSS 1 and 2  (2 per week)   IDISTINGUE DIN ANG PUWEDENG THROUGH TRADITIONAL HARD WORK OUTBOUND MARKETING
                                                        
                                      25 agents  @ 5 each per month - `1 plot per week.  Kayang kaya
                                            
DUE ON SATURDAY   JANUARY 11, 2020

N.B  Inspiration:

1. Cash discount promo

At Shakeys after eating P2,020 worth of food/meals, we were given 3 x P150.00 cash discount voucher on future purchases:

                         We can have same promo, since 70% of sales come from repeat sales

                          For cash sales and annual only:  applicable for future purchase of IS and FS at need.   


                                                                  Cash                                                                                               Annual  
                         Cash sales:       Plots      P2,020 total  :     P505 each cash discount voucher   x 4               1,010    505 x 2

                                                  SSN        8,080                    505 x 16                                                             4040     505 x 8

                                                  GE       24,240                     505 x 48                                                             12,020.  505  x   24.

                        EXPIRY ONE YEAR ONLY - NON ASSIGNABLE TRANSFERABLE

    2. Free HGMP to mayor, and pastors;    Dean of schools

       Free White rose to them not more than 5 per sbu:  one year to use expiry

      Simula tayo sa pastor at priests.   

      SPLP did this to promote their plans.  No one I heard  used this because non died in one year

What is lacking in the 4ps is the customer intimacy or customer service:

WHAT NEEDS TO BE IMPROVED?   

1.  Interment;

     For all
     
    1.  9 days pagdalaw with food

    2.   40 days participation in celebration

    3.  The video streaming during interment (meaning fb live)  Improve plans yong malakas at wifi
         amplifier.  Use free wifi with facebook  (just as long as they log in)    FB wifi.   

    4.   3 - 5 video of interment

     5.   3 -5 min video of 4Ls of the dead

2.  Cash back

    10% discount on cash sales for future purchases

      5% discount for installment sales

     90 days expiry date.  Dapat ibili agad, 

 The contents are property of the author and shall not be used without written consent