OUR MANTRA ON COMMUNICATIONS

Memorandum

TO   :  All

From:   JUS

            Senior Managing Director

SUBJECT  REMINDER ON OUR MANTRA FOR COMMUNICATIONS

Background:

     1.  We are a community

     2.  Corporation is an association of friends

     3.  Cellphones are keys window to the world to the market via sms, calls, dm

         etc.

    4.  We are interdependent and we need and supply things to the world

         We need to be interconnected

    5.  We need to respect the stakeholders, part of our principles

   This post notes the following violations

    1.  Not answering kasi di charged ang phone;

    2. Not answering especially from JUS

    3.  Promising to call back not so;

    4  No id for the caller, sender

    5.  No text reports, not reading gmails

Rules natin for communications: (AS PER OUR HANDBOOK)   CP use;    

SOME COMMUNICATION MUSTS / PRACTICES:  (Often neglected disobeyed)

A.  Cellphones

a.  Keep it charged always – especially company cellphones;

b.  Visit a signal full place once a day to communicate with HO / SBU;
c.  Delete unnecessary messages to allow new message to come in / be registered.

d.  Limit text/call to official business.

e.  Have someone in-charge of the cellphone.

f.  Respond to all OB (official business) text messages PROMPTLY!

     1.  If you have travel itinerary, inform HO / SBU wherever you are –text your location.  It is a  must in the travel permit, and it is good for security reason.

     2.  If you reach the destination, inform HO / SBU. If you are in your way back inform HO / SBU. Inform your boss the following:

         a.  Results                    

         b.  What transpired

   c.  File the necessary report / minutes as soon as you arrive at the HO / your office.
3.  Texting

   a.  Use correct English and correct spelling
   b.  Be clear on what you what you want to communicate to be done
   c.  Clarify to whom the message is intended to.

   d.  Texting can be a powerful tool for marketing ie text blast;
   e.  Use this well for birthday greetings and anniversaries
   f.  Quotes are good way of showing that you care and connected with 
       customers
g.  UNDERSTAND before replying. Try to answer all the concern in the text

                  h.  Identify yourself either as sender or receiver.

                  i .  Index the text message you are replying to to avoid                                      misunderstanding

                 i.  Be specific to what to do with message 5W1H when action                          is requested. A simple received by is a no no for                                             instructions/problems.   (copy or noted -  reserved

                      for the Boss)

We cant order on the contrary.

FOR COMPLIANCE

Process Training and self improvement : To be remembered by Holy Gardeners

Providing outstanding amazing values through process clarity and improvement 

Must to be remembered by Holy Gardeners:

16 Desired characteristics OF HOLY GARDENERS

1.    Capacity for hard work

2.    Desire to serve

3.    Desire to achieve

4.    Desire to please and interact with people

5.    Patience

6.    Humility

7.    Desire to improve and learn new things

8.    Clear thinking

9.    Capacity for constant and clear communication

10.  Goal oriented

11.  Understand, implements plans and instructions correctly

12.  Above average level of intelligence

13.  Discipline

14.  Is ethical and honest

15.  Passion for work

16.  Trustworthy

Culture of HOLY GARDENS GROUP

1. Customer is very important in our business

2. Desire for excellence

3. High level of integrity and ethics

4. Service to others and to community

5. Discipline

     ABCD DOCTRINE

Accept….Believe….Cooperate….Dance with the music

    VALUE FORMATION

     Relation to our mission

1. Understanding – real meaning of the mission

2. Acceptance – willingness  to sacrifice

Components of mission

1. Spiritu – realization that GOD is within us

2. Practice – Do  it with courage

3. Corde – What  we do even when no one is watching

 3  3  FOLD DUTY OF EVERY EMPLOYEE

1.   Diligence – means persevering, hard work, exceeding expectations, being  
      a no limit person.

2.   Obedience – Doing what is ordered;  compliance

3.    Loyalty – Faithful adherence to the company, product and officers.

OFFICE DECORUM

1. Employees must wear uniform/ business suit at all time.

2. Employees shall properly fill time logbooks whether in the field or projectssites.

3. Soliciting gifts from clients, customers and suppliers are prohibited.

4. Employees shall wear ID at all times.

ATTITUDE IS EVERYTHING

WORDS TO BE ELIMINATED

Be careful of your words, they become your action, action becomes habis, habis become charracter and habits becomes your destiny.   Think before you speak

….

1. Akala ko                                                7.  Yun nga po…..

2. Mahirap                                                 8.  Hindi ko po alam

3. Bale                                                        9.  Nadatnan ko na 

4. Trabaho yan ni…..                               10.  Ano…

5. Mamaya na/ Bukas na…..                 11. Hopefully....

6. Bahala na                                             12.  Ok po...

       SECRETS OF SUCCESS

1. Hard work 

2. Hard work

3. Hard work4. Hard work

5. Know what you want

6. Keeping your word

Corrupt processes; computers and government and our anger over corruption

Providing outstanding amazing values through process clarity and improvement 

What is the mening of corruption?

cor·rup·tion

/kəˈrəpSH(ə)n/

noun

• 1.dishonest or fraudulent conduct by those in power, typically involving bribery:"the journalist who wants to expose corruption in high places"Similardishonestydishonest dealingsunscrupulousnessdeceitOppositehonesty
• 2.the process by which something, typically a word or expression, is changed from its original use or meaning to one that is regarded as erroneous or debased:"a record of a word's corruption"'
• 
  

We take the second meaning which means the understanding of process has changed.  The informal organization and its rules has taken over and the legal and the corect one forgotten.  Its the same thing for us  And so with computers:  they wont function because its program and or hardware has been corrupted.   And we do hate corrupt.   People revolt demonstrate burn effigies, deface buildings in protesting vs corrupt.  How about us if we behave in a corrupt way?

Are we not angry over our corrupt ways?

And the following are expressions indication that our organization has been corrupted, virus has taken over and the individuals psyche and memory is now the protocol. 

   "Iyan po ang turo sa akin noon"

   "Wala namang nagtraining sa akin noon!"

   "Iyan na dinatnan ko"  Ganyan na talaga yan

    Yan ang turo sabi ni Mam.   

   (We cant run an organization based on emotions and/or whim of one individual.)

    (We prohibit these words in the handbook because they are signs of corruption.)

   We will fail as an organization because we cant move as a team.  We are not on the same

   page and everybody, has his own interpretation of what is right (as 10 blind men who judged

   what the elephant in the room was.  

  How does corruption start:

   1   Lack or weak supervision;

    2.  Long tenure without companions or oversight review/audit

    3.  Tolerating palusot and excuses to prevail

    4.  Lack of clarity

    5.  Lack of discipline

    6.   Laxity, "puwede na iyan mentality"

That means the individual has not improved, and allowed hisi skills and job competence to erode and flow down to the gutter.  

Maybe our superiors dont also know and has been corrupted too.  The heads lead the tails.  

It is difficultl time for us to be humble and accept corrections on what we understand about the business.  Not improving may cause business to fail as it has in previous experience.  

 We have listed down job description and processes.  Let us review keypoints.    Let us review and comply.  

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