Important Knowledge - MINI MBA

Providing outstanding amazing values through process clarity and improvement

 IMPORTANT KNOWLEDGE (MINI MBA)

COMPONENTS OF BEING FAITHFUL

S—Start small

B—Be on time

D—Do the hardest job first

O—Organized your life

W—Welcome Responsibilities

A—Accept Correction

P—Practice self-denial

HOW TO WIN FRIENDS AND INFLUENCE PEOPLE

These are the only rules you will remember in good human relations, friendship, leadership and salesmanship.  These will help you boost your effectiveness and output as a person

1. Smile  (Image:  Smiley)

2.  Show honest and sincere appreciation

3. The sweetest sound to any person in the world is his first name (image:  nameplate

4. Listen  (Image:   stethoscope)

5. Interest  (Be genuinely interested in people)  (Image:   interest sign)

6. Don’t complain, Condemn. Criticize and chismis  (Image:  4 Cs with x over it)

PERSONAL MASTERY

· “Master yourself before you master others.”

· “Conquer your fear and you conquer death.” - Alexander the Great

· “Knowing yourself, knowing your enemies, 100 battles,  100 victories”  - Sun Tzu

THE FIFTH DISCIPLINE—PETER SENGE

1. Mental Model

2. Personal Mastery

3. Systemic Thinking

4. Shared Vision

5. Shared Learning

CULTURE OF EXECUTION—LARRY BOSSIDY

K—Know your people and your business

I—Insist on Realism

S—Set clear goals and priorities

F—Follow through

R—Reward the doers

E—Expand people’s capabilities

K—Know yourself

PERSONAL MASTERIES

1. To Think

2. To Intuit

3. To Feel

4. To Do

5. To Communicate

6. To Lead

7. To Be

1. LEARNING TO THINK

· Use of the five (5) senses

· OLO—Observe, Learn, Observe

· Use of the memory

· Categorizing, classifying

· Sequencing

· Cause and effect and other Logic

· Syllogism, Inductive and deductive reasoning

· Critical Thinking (Converging, reducing a thing to its essence)

· Creative Thinking (Expansive, Diverging, Finding multiple options)

· Systemic Thinking

· Integrative Thinking, Policy—making

· Associative Thinking (Use of mind maps)

2.  LEARNING TO THINK

· Is about endless questioning

· Socratic or Harvardian System of thinking

· No stone is left unturned

· Everything is questioned

· Its like being a child with endless questions

QUESTIONS THAT ARE OFTEN ASKED

·  What is the hypothesis?

·  What are the relevant facts?

·  Are the data accurate?

·  Is the logic correct?

·  Are the assumptions and conclusions correct?

REGARDING THE DATA

·    Magnitude—What is the direction of the data (going north, going south, going sideways?)

·    Importance—Which data is more important than the others? Data is not equal to information

·     Urgency—Which step must come before the other? What is the critical path? What must        you do before you go to the next step?

·    Relevance—What data is related to the objective or the hypothesis?

·    Doability—Is the solution feasible? Is it practical? Will the cost of the solution exceed the       benefits? Will the solution benefit everyone concern? Will the solution create       more problems than that was originally solved? PPA (Possible Problem Areas)

3. LEARNING TO INTUIT

·   From the intuire to see from within

·   It is the “sixth sense” or the gut feel

·   Topics: Dreams, Clairvoyance, Vision—the Third Eye

·   Meditation

4. LEARNING TO FEEL

· “Emotional Intelligence” by Daniel Goleman

· Emotional Awareness

· Mastering adverse emotion (adversity quotient—Rage, shame, fear, grief, despair)

· Empathy / Sympathy

· Emotional Maturity (Secrets of Performers, Source of Energy)

5. LEARNING TO DO

·   LEARNING BEFORE DOING

    1.  Creating a Business Plan ( Marketing Plan, Operating Plan, Manpower Plan, VOMKRAPI,       SPATRES

· LEARNING WHILE DOING

     1.  Problem Solving

     2.  Pareto Principle

     3.  PERT CPM

     4.  GANT Chart

     5.  Decision Tree

· LEARNING AFTER DOING

     1.  Audit

     2.  Performance Evaluation

     3.  PMRSS—Post Mortem Review and Standard Setting

6. LEARNING TO COMMUNICATE

·        Effective Communication

7. LEARNING TO LEAD

· Taking responsibility for self and for others

· Born or made? (Inspirational Leaders, Transformative & Adaptive)

8. LEARNING TO BE

· Wonderment—live curious; be a child again

· World view—”to a worm in a horse radish, the world is the horseradish”

· Wisdom—the purpose of education is to replace an empty mind with an open one

· Will to live—”Live  as if it were the last day of your life”

5’S

1. Seiri – sorting out   

2. Seiton – systematic  arrangement

3. Seiso – spic and span

4. Seiketsu – Standardizing

5. Shitsuke – Self discipline 

Process: 6 day on boarding/orientation syllabus for trainees (all ready provided with links to materials)

Providing outstanding amazing values through process clarity and improvement 

1.  A pdca apart from the syllabus  discussing budget and accommodations should have been discussed

2.   For completeness the trainees should have submitted:

     1.   the summary of the proceedings (a ppt summary)

     2.   the final project for tribute

     This should be submitted soon and impacts their pay during the training

     period.   We should not have allowed them to leave without these.  

     (Talking about hard work)

3.  Methodology:

     The lecture type which is pedagogical should be avoided 

      Active participation  of the learner is demanded

     1.   Have them lecture on the subject matter.  The facilitator

           touches on the subject that was not well taken

     2.  Or lecture and have the groups or pairs report on understanding

4.   Pep up training orientation with Team Building

     Team Building activities

Team building activittes often remind us  of games and retreats.  It does not have to be that way. They can be direct and practical ways of making a new recruit become part of the team and be a much better worker.
We can review other past old inane team building activities:

• Team building activities to break the ice
• Creative team building activities
• Problem solving team building activities
• Ongoing team building activities
• Competitive team building activities
• Longer, more involved team building activities

     

   WE SHOULD PAY ATTENTION TO THESE MATTERS AS THE QUALITY INPUTS TO THE TRAINEES IMPACT THE RESULTS AS WE ARE SEEING NOW.  

-X-X-X-X-X-X-X-X-X-X-X-

 Earlier proposed agenda:

 I    General Overview:

        1.  The company:  

                        1.   history and organization

                             Organizational Chart

                        2.   Products and branches

                              Ppt on company products

                            Basic Information re HGMP

                        3.  Vision Mission, Beliefs and Principles

                             VMBP at Handbook

                    

                           

                           

       2.  Policies and protocols (procedure

                        1.   Code of conduct and discipline

                        2.    Personnel Policies

                        3.    Office etiquette

    3.  Important knowledge to be learned:

                      1.  Customer Service  Customer Serrvice

                      2.  Quality and Excellence

                      3.  Work Schedule

                      4.  Performance evaluation

                      5.  Communication     Communications

                       6.  Words to be avoided

                           Communication

                Link to Bouquet of Customer Service

Day 2 to 6    Developing the 5ps for an employee    I let you know about many things because I treat you as a friend, not as a slave

        Day 2  Personnel Improvement/Mastery

                1.  Attitude  is Everything  IT IS ALL ABOUT GETTING BETTER.  MOST BASIC RESPONSIBILITY OF A WORKER

                      Desidereta

                2.  The Secret

                     The Secret

                3.  How to Win Friends and Influence People by Dale Carnegie

                     How to win friends and influence people

                      

               4.  Ppt on Personal Mastery    

                    Slideshare by Jorge Saguinsin - PERSONAL MASTERY

                5. Discipline

                6.  PIC  Passion Integrity Competence in that order

               7.  Self Improvement:    Mini MBA

          

     Day 3 Professionalism

               1.  Time Management

                    Time Management

                     

               2.  7  habits of Highly Successful Person by Stephen Covey

                      7 Habits of highly effective persons by Stephen Covey

               3.  Management

                    Entrepreneurial Management

           

               4.  Leadership

                    Difference between leadership and management

                 

               5.  The Toyota Way -  Administrative Plan (Job Description

               6.  Work Schedule

               7.  Performance Evaluation