Objective: 1. Adherence to Prnicples 1 and 2 especially 2.
2. Gain more ambassadors satisfied customers and such is achieved only by
customer service excellence --->> excellent communications
Reality: 1. We are having difficulty communicating
2. Since sales and marketing are 60% communications, our sales are practically nil or declining
To: All
Through: Mam Madel, Mam Veron, MJC, MLM
Subject: Strategy for Clear Communication
Objective:
1. To come out with quality products and services
2. To encourage staff to read and respond to memos and GMails
3. To achieve constantly:
1. Results
2. Changes in behavior
3. Learning
Background:
1. Many unanswered gmail. memo
2. Many mistakes delays wrong processes made
3. Inaction
4. Communication should result in any of the 3
1. Learning
2. Changed behavior
3. Outcome: more sales, collection, happy customers
5. We mistake communication to be: newer cp or laptop, faster wifi
but it should come out of desire to be a community united by a single
purpose and mission.
6. Submission
Good communication takes place when the members of the community
care for the welfare of the group and ADHERE to:
1. FOCUS
2. ATTENTION
3. REVERENCE
7. Blocks to good communication:
1. Pride - alam ko na iyan; of self rightnousness, of being in previous job
2. Negative attitude/mindset from chismis and grapevine; detractors
3. Prejudice - anti management or anti business outlook
4. Closed mind.
5. Lack of good education
6. Lack of listening skills.
STRATEGY FOR IMPROVED COMMUNICATION
This is a repetition. Learned from PMAP and ETIOP seminar on public speaking
The key is repetition. A message that has been sent several times and clarified is more likely to be remembered. Some experts have culled stat that it takes 7x before:
1. A subordinate gets it (verbal, with rewards and punishments
2. Custoner gets it on the 8th try and may likely to buy
(THIS IS THE SAME AS GUIDELINES FOR TRAINING
1. Explain what is to be done: process, standards, and timing
2. Show them how to do this
3. Let them do this)
1. Tell them what you need to explain via:
1. Title
2. Tags,
3. Explanatory note, introduction, synopsis
2. Explain fully what you need to tell them, detailed via video or pictures, diagrams
when ever possible, supplementary gmail, excel diagrams process flow
Employ the 6 soldiers of communication 5 wh and 1h
Repeat when ever there seems to .stumbling block
3. REPEAT NO 1 AND NO 2
1. Verify - ask them what you have told them (can be supplanted by an exam)
In their own words, ask them to repeat what you have just told them
2. Ask for minutes
(You will be surprised with the answer.
3. Ask for action plans with 5H and 1W
Let us do number 3 for a start.
This is the best way to train. It cant be sink or swim You have to be patient wih the trainee (even if all ready experienced) They are not familiar with our systems and environment.
We have to on board them with our system. That is why have HR: onboarding, orientation
On the Job Training
It cant be a sink or swim methodology. Its the best way to drown overwhelm a trainee on which
you and the office spent a great deal of time and resources to recruit - and which you strongly
recommended to hire and now is utterly competent and is discouraged! What happened.
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