Complete payment and documents before interment

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Dear Sir,

Good afternoon po.

Please find the attached signed receiving copy of your email regarding the requirement for complete documentation and full payment prior to interment.

Thank you po.

Best regards,

MMV
Holy Gardens La Union

On Sun, Jun 21, 2026, 13:01 Jorge Saguinsin <jorge@holygardens.ph> wrote:

To:      All CSS2 (Funeral Director)

Thru:     Mam Madel

cc:         Tina

Date      June 21, 2026

SUBJECT;      NO PAYMENT NO DOCS NO INTERMENT NO CONSTRUCTION case study of our failure/negligence 

Objective:     1.  To ensure collection

                     2.  To lessen bad debts and uncollected receivables

Background:  1.  An office in the south allowed an interment to take place

                           allegedly:   1.  because she is off   2. and that the                                                 responsibility  has been properly delegated (by a trainees?

                           Subsequently, the parties did not pay and had a lawyer

                           transmit a complaint and used that as an excuse not to pay.

                     2.  Some parties are invoking the civil code which erases

                          debts with deaths  (however these are debs incurred by

                          persons who alive (the relatives of the deceased)

                         Such erasure of debt can not happen if there is an estate:

                         money in bank real properties, and such can not be divided

                         unless, debts especially FOR FUNERAL EXPENSES ARE                                  PAID.  THUS CERTIFICATION REQUESTS CAN NOT BE PRO

                        CESSED UNLESS PAID IN FULL!!

                        So we have some degree albeit small to leverage the                                      relatives to pay

                       But this will take time and money:

                      1.  We have to sue to get info on the estate and pay the lawyer

                      2.  The estate settlement would take time

                     It would not have happened if our people are alert and cares

                     and understand the business.  (We have to find out)

                    3.  Over the years; those who bounce checks for the interment

                     fee or those who do not pay for interment fee typically 95% dont

                     pay.   .   Relatives, sons and daughters, aunts and uncles are more

                     interested in their inheritance (what they can get) rather than what

                     they can contribute (typical of selfish people)

                   4. IN  La Union, one such incident happened.   Interment fee was

                    not paid yet prior to the ceremonies.  The CSS did what was

                   supposed to be done:  she said not payment no interemnt.   Thus

                   the family scrounged for full payment   so that interemnt could

                   proceed.  We have the the superior position.  And for the Diaz case

                    we diminished and surrendered that superior position and even

                   exposed us to the Attys Letter

    WTDN

    1.   Write back tthrough the lawyer demanding that they pay;

    2.  Require from customer the docs and payment

    3. If none happens by July 1, we do a salary deduction from the CSS for

        her insubordination and negligence.    AND NOT TAKING HER JOB 

       SERIOUSLY IT LIGHTLY AND BEING FOCUSSED ON HER PERSONAL

        PROBLEM

    4.  A call out memo should be sent to her offc and her 201 file for such

         negligence and not performance of her duties

   5.  BASAHAN NG ADMIN PLAN  AT PAPIRMAHAIN LAHAT NG TRAINEE.

        Brief on basics.  Ang SG nga sanay2 doon.  No ID no entry.  Dapat tayo 

        din No payment no ceremony.   Tapos naman tayo ng kolehiyo

    Ipabasa:

   1.  Nabasa ko at naintindihan ko ang memong ito

   2.  Aking susundin at tatandaan at hindi ko gagawin pagkakamali dito

   Signed:

   (Send me copy of the signed docs/hard copy)

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